Title: Better Chat Support for Messenger Author: ThemeAtelier Published: January 19, 2023 Last modified: May 22, 2026 --- Search plugins ![](https://ps.w.org/better-chat-support/assets/banner-772x250.png?rev=3531873) ![](https://ps.w.org/better-chat-support/assets/icon-256x256.png?rev=3531873) # Better Chat Support for Messenger By [ThemeAtelier](https://profiles.wordpress.org/themeatelier/) [Download](https://downloads.wordpress.org/plugin/better-chat-support.2.1.1.zip) * [Details](https://pcd.wordpress.org/plugins/better-chat-support/#description) * [Reviews](https://pcd.wordpress.org/plugins/better-chat-support/#reviews) * [Installation](https://pcd.wordpress.org/plugins/better-chat-support/#installation) * [Development](https://pcd.wordpress.org/plugins/better-chat-support/#developers) [Support](https://wordpress.org/support/plugin/better-chat-support/) ## Description Better Messenger Chat Support is a WordPress plugin that allows website owners to easily add a Messenger chat bubble to their website. This enables website visitors to send you message directly via Messenger in 3 simple clicks to land on your direct consultation. As soon as they come to your website, and check your products or services in order to get those things they can message you directly through the bubble button or the buttons we provided in the plugin. The plugin also includes features such as bubble with a single agent with a pre-filled message, bubble with name and message form, customizable buttons, automatic message pre-fill, offline message support and availability option based on your timezone. **👁️[Plugin Demo](https://themeatelier.net/downloads/better-chat-support-for-messenger/#shortcode) | 🚀[Pro Version](https://themeatelier.net/downloads/better-chat-support-for-messenger/) | 👩🏼‍💻[Support](https://wordpress.org/support/plugin/better-chat-support/) | 🌟[Rate this plugin](https://wordpress.org/plugins/better-chat-support/reviews/#new-post)** ### Video demo ### WHY Better Messenger Chat Support Messenger has become one of the most popular messaging platforms in the world, with over 1.3 billion active users. As a result, many businesses have begun using Messenger as a customer support channel. The Better Messenger Chat Support WordPress plugin has emerged as a popular solution for businesses looking to provide Facebook Messenger- based customer support to their customers. First and foremost, the Better Messenger Chat Support plugin is incredibly easy to install and use. It is a lightweight plugin that can be installed with just a few clicks. Once installed, you need to configure the bubble from settings panel to show chat bubble in your website as you want, it allows your customers to initiate a chat with you directly from your website. This convenience makes it easier for customers to get in touch with you, and in turn, can lead to higher customer satisfaction rates. The plugin also allows you to customize the appearance and functionality of the Messenger chat button. You can choose from various button styles, sizes, and positions to make it fit seamlessly with your website’s design. Additionally, you can set up automated messages to greet your customers and provide them with helpful information or instructions. Another reason people use the Better Messenger Chat Support plugin is that it allows businesses to provide instant support to their customers. Unlike email or phone support, Messenger provides instant messaging that allows businesses to quickly respond to customer inquiries. This can lead to faster issue resolution and ultimately, happier customers. In addition to providing instant support, the Better Messenger Chat Support plugin allows businesses to save time and money. By using Messenger as a customer support channel, businesses can reduce the number of phone calls and emails they receive. This, in turn, can reduce the workload of customer support teams, allowing them to focus on other important tasks. Finally, the Better Messenger Chat Support plugin allows businesses to build stronger relationships with their customers. By providing fast and efficient customer support, businesses can increase customer satisfaction rates and build a loyal customer base. This can ultimately lead to increased revenue and growth for the business. The Better Messenger Chat Support plugin is a popular solution for businesses looking to provide Facebook Messenger-based customer support to your customers. Its ease of use, customization options, instant support capabilities, time and totally free of use, and customer relationship building features make it a powerful tool for businesses of all sizes. ### CORE FEATURES * **Single agent support** – This option will allow you to add a bubble with a single Messenger account for receiving messages in the Messenger. * **Different call to action buttons** – We provide a set of buttons to use anywhere on your website and all functionalities also can be set with each button. * **Availability time** – You will have available time for a single agent and for the buttons. * **Set timezone** – You will able to set your timezone so your time will work based on your time otherwise it will work from the user’s computer’s time. * **Let your audience know you’re offline** – Based on your available time it will show you offline when you are not available * **GDPR compliance** – You will able to enable GDPR compliance checkbox with your own custom notice/message. * **Floating bubble animations** – We have lots of animations to show the button UI awesomely. * **Elementor buttons** – The plugin provide a Elementor widget which has tons of options for crating amazing Better Messenger Chat Support buttons. * **Gutenberg Block for buttons** – The plugin provide a Gutenberg block which has tons of options for crating amazing Better Messenger Chat Support buttons. * **Built-in Analytics Dashboard** – Track visitors, widget views, and conversions directly from your WordPress admin — no third-party service required. The React- powered dashboard displays a performance trendline chart, device breakdown (desktop, mobile, other), and country and browser statistics with date range filtering. ### PREMIUM FEATURES 👉 **Everything in Free:** You will get all the free features in premium version. 👉 **Unlimited Chat agents** You will able to add unlimited agents for chat in different way. There has several options to preset them like grid, list, search feature and many more. 👉 **Premium Support** If you face any issue and create a support ticket regarding that we will back to you within 6 hours with solution. 👉 **Lifetime update** The premium plugin is totally lifetime deal with lifetime new update. There is no need for yearly renewals. ### External services Better Chat Support For Messenger uses [Appsero](https://appsero.com) SDK to collect some telemetry data upon user’s confirmation. This helps us to troubleshoot problems faster & make product improvements. Appsero SDK **does not gather any data by default.** The SDK only starts gathering basic telemetry data **when a user allows it via the admin notice**. We collect the data to ensure a great user experience for all our users. Integrating Appsero SDK **DOES NOT IMMEDIATELY** start gathering data, **without confirmation from users in any case.** Learn more about how [Appsero collects and uses this data](https://appsero.com/privacy-policy/). ### OTHER AMAZING PRODUCTS FROM ThemeAtelier ➡️ **[Better WhatsApp Chat Support](https://wordpress.org/plugins/chat-help/)** – A WordPress plugin that allows website owners to easily add a WhatsApp chat bubble to their website and comes with Gutenberg, Elementor and Shortcode options. ➡️ **[Eventful – Events Showcase For The Events Calendar](https://wordpress.org/plugins/eventful/)**– Elevate your event management with this dynamic addon, enhancing ‘The Events Calendar’ with versatile layouts, advanced filtering, and user-friendly features for superior event showcasing. ➡️ **[Darkify Dark Mode](https://wordpress.org/plugins/darkify/)** – Lightweight, customizable WordPress dark mode plugin for a sleek, accessible, and eye-friendly experience on both frontend and admin dashboard. ➡️ **[Eventful for Elementor – Events Showcase For The Events Calendar and Elementor](https://wordpress.org/plugins/eventful-for-elementor/)**– Elevate your event management with this dynamic addon, enhancing ‘The Events Calendar’ with versatile layouts, advanced filtering, and user-friendly features for superior event showcasing. ➡️ **[Greet – Video Bubble Warm Welcome Plugin](https://wordpress.org/plugins/greet-bubble/)**– A powerful and user-friendly video bubble plugin for WordPress that provides website owners with the opportunity to create a dynamic and engaging welcome experience for their visitors. ➡️ **[Domain For Sale](https://wordpress.org/plugins/domain-for-sale/)** – Transform your unused domain names into cash with this easy-to-use plugin that provides a professional template, customizable options, and a contact form for effortless selling. ## Screenshots * [[ * React-powered admin Dashboard showing Analytics overview with visitors, views, conversions, conversion rate, performance trendline chart, and device breakdown * [[ * Frontend floating chat bubble — Flat style with centered agent photo, name, greeting message, and Start Chat button * [[ * Frontend floating chat bubble — Flat style with left-aligned agent photo in the header bar * [[ * Frontend floating chat bubble — Custom dark/teal theme style * [[ * Frontend floating chat bubble with animated “How can I help?” text label on the trigger button * [[ * Shortcode button styles — pill-shaped icon buttons (Style 2) and agent card buttons with live online/offline availability status ## Blocks This plugin provides 1 block. * Better Chat Support Button Messenger button block for Better Chat Support plugin. ## Installation **From WordPress Dashboard (recommended)** 1. Go to **Plugins > Add New** in your WordPress admin. 2. Search for **Better Chat Support for Messenger**. 3. Click **Install Now**, then **Activate**. **Manual Upload** 1. Download the plugin `.zip` file. 2. Go to **Plugins > Add New > Upload Plugin** and upload the `.zip` file, or extract and upload the plugin folder to `/wp-content/plugins/` via FTP. 3. Go to **Plugins** and click **Activate** next to Better Chat Support for Messenger. **After Activation** 1. Go to **Messenger > Floating Chat** in your WordPress admin menu. 2. Enter your **Facebook Page ID** in the General tab. 3. Set your agent name, photo, subtitle, and greeting message. 4. Configure availability hours and timezone if needed. 5. Choose a bubble layout, position, animation, and theme style. 6. Click **Save** — the chat bubble will appear on your site immediately. 7. Visit **Messenger > Dashboard** to monitor visitors, views, conversions, and leads. ## FAQ ### Where do I get support? You can reach us through these channels: [WordPress Plugin Directory](https://wordpress.org/support/plugin/better-chat-support/) || [Support Ticket](https://themeatelier.net/create-support-ticket/) || [Facebook Page](https://www.facebook.com/ThemeAtelier/) ### How do I add the chat bubble to my site? After activating the plugin, go to **Messenger > Floating Chat** in your WordPress admin. Enter your Facebook Page ID, choose a chat layout, set your agent details, and save. The bubble will appear automatically on your site. ### Where do I find my Facebook Page ID? You can find your Page ID in your Facebook Page settings under “About”, or by using a Facebook Page ID lookup tool. Enter the ID (numbers only) in the plugin’s Floating Chat settings. ### Can I add more than one agent? Yes. Multiple agents with a list or grid layout can be added in the premium version. ### Can I use the chat button in a specific location on a page? Yes. Use the shortcode `[mcs_messenger]`, the Gutenberg block, or the Elementor widget to place a Messenger button anywhere on your page or post. ### What shortcode attributes are available? The shortcode supports: `style`, `photo`, `background`, `hover_background`, `text_color`,` icon_color`, `border`, `border_radius`, `padding`, `top_label`, `main_label`, `online`,` offline`, `fbid`, `visibility`, `sizes`, `timezone`, and per-day availability (` sunday` through `saturday`). ### Can I show or hide the bubble on specific pages? Yes. The visibility option lets you display the bubble everywhere or restrict it to specific pages, posts, or post types. ### Can I control the bubble’s position on the screen? Yes. You can choose from bottom-right, bottom-left, right-middle, and left-middle positions, with pixel-level offset control for each. Independent positioning settings are available for desktop, tablet, and mobile. ### Is this plugin GDPR compatible? Yes. The plugin does not save any personal data by default and does not use cookies. You also have an option to show a GDPR compliance notice with a checkbox so users can consent before chatting. ### Does the plugin track analytics? Yes. Starting from v2.1.0, the plugin includes a built-in analytics system that tracks visitors, widget views, and conversions. The dashboard shows a performance trendline chart and a device breakdown (desktop, mobile, other), along with country and browser statistics — no third-party analytics service required. ### What is the Leads feature? When a visitor submits their information through the name/message form on the chat bubble, it is saved as a lead. You can view, filter, and delete leads from the ** Messenger > Dashboard > Leads** page in the admin area. ### Can I customize the look of the bubble? Yes. You can choose between Flat and Custom theme styles, pick from 13+ bubble animations, set custom primary and secondary colors, control the bubble icon, tooltip, and add your own CSS. ### Can I set my availability hours? Yes. You can configure available hours for each day of the week, set your timezone, and choose what message to show visitors when you are offline. ### Is it translation ready? Yes. The plugin is fully translation ready. If your language is not available, you can translate it using any translation plugin or the standard WordPress `.po`/`. mo` workflow. ### Can I add custom CSS or JavaScript? Yes. The plugin has a dedicated Advanced settings tab where you can add custom CSS and custom JavaScript that load only when the chat widget is active. ### Will my data be deleted if I uninstall the plugin? That depends on your settings. The plugin has a “Clean up data on deletion” option in the Advanced tab. When enabled, all plugin data is removed from the database upon uninstallation. ## Reviews ![](https://secure.gravatar.com/avatar/b47f4d5c1f70c368f941818424f66268f928b22c9237e802997f73eb8842a009? s=60&d=retro&r=g) ### 󠀁[Excellent chat](https://wordpress.org/support/topic/excellent-chat/)󠁿 [thepvtimes](https://profiles.wordpress.org/thepvtimes/) April 28, 2026 2 replies excellent cd ![](https://secure.gravatar.com/avatar/7291f44dc30c53060c1601d19f44dbfedf69017809415b13a73cf6fb387aa52b? s=60&d=retro&r=g) ### 󠀁[This plugin is amazing!](https://wordpress.org/support/topic/this-plugin-is-amazing-61/)󠁿 [yamasura](https://profiles.wordpress.org/yamasura/) January 17, 2026 1 reply Useful, lightweight plugin for WordPress ![](https://secure.gravatar.com/avatar/697fa0368e441f7395e6858c6b24c9826fbebb6d55090705ffe4ab07625bcc84? s=60&d=retro&r=g) ### 󠀁[Thank you very much](https://wordpress.org/support/topic/thank-you-very-much-149/)󠁿 [st025](https://profiles.wordpress.org/st025/) December 8, 2025 1 reply I appreciate your work. It was easy to set it up. ![](https://secure.gravatar.com/avatar/fd4445d35fda44c0d01b40a0dbbd4fc4ea3fa52f3ca8fb3950209ab2586e22ba? s=60&d=retro&r=g) ### 󠀁[Great plugin!](https://wordpress.org/support/topic/great-plugin-40888/)󠁿 [Pascal](https://profiles.wordpress.org/pascalnpwp/) September 30, 2025 Thank you for that easy to use, easy to setup plugin. Works great and allows me to have direct contact with my Messenger clients. ![](https://secure.gravatar.com/avatar/249f4af27da3da61bfae186673467b5328dc7d8561cc7d5c9dfed60dbfe8043e? s=60&d=retro&r=g) ### 󠀁[Simple and easy to use](https://wordpress.org/support/topic/simple-and-easy-to-use-463/)󠁿 [TomQv](https://profiles.wordpress.org/qvantoan/) March 23, 2025 1 reply This is exactly what I was looking for, I just need the chat bubble, the customer clicks on it and jumps to the landing page. It would be great if the plugin allows to adjust the bubble button position. It is too close to the bottom margin, and overlaps the BACK TO HOME button. [ Read all 5 reviews ](https://wordpress.org/support/plugin/better-chat-support/reviews/) ## Contributors & Developers “Better Chat Support for Messenger” is open source software. The following people have contributed to this plugin. Contributors * [ ThemeAtelier ](https://profiles.wordpress.org/themeatelier/) * [ Foysal Imran ](https://profiles.wordpress.org/faysal61/) * [ Sakhawat Hossain ](https://profiles.wordpress.org/shshakib2001/) * [ Abdul Aziz ](https://profiles.wordpress.org/tamimaziz/) [Translate “Better Chat Support for Messenger” into your language.](https://translate.wordpress.org/projects/wp-plugins/better-chat-support) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/better-chat-support/), check out the [SVN repository](https://plugins.svn.wordpress.org/better-chat-support/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/better-chat-support/) by [RSS](https://plugins.trac.wordpress.org/log/better-chat-support/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 2.1.1 – 22 May, 2026 * Fixed: Conversion tracking for Gutenberg block, shortcode, and Elementor widget button clicks. #### 2.1.0 – 14 May, 2026 * Added: React-powered admin Dashboard as the new main plugin page. * Added: Analytics system to track visitors, widget views, and conversions with date range filtering. * Added: Analytics trend line chart showing visitors, views, and conversions over time. * Added: Country and browser detection for analytics tracking. * Added: Frontend tracking script injected automatically to capture widget interactions. * Updated: Plugin main menu page now renders via React for a modern SPA experience. * Updated: Plugin admin menu renamed to “Messenger”. * Updated: Floating Chat settings moved to a dedicated submenu page. #### 2.0.1 – 01 May, 2026 * Added: Theme Style option to choose different chat bubble designs (e.g., Flat and Custom styles). * Added: Display Notification Icon option to show or hide the notification icon in the interface. #### 2.0.0 – 22 April, 2026 * Added: New “Simple Button” floating layout. * Updated: Completely redesigned admin panel for improved usability. * Updated: Refined option titles and descriptions for better clarity. * Updated: Enhanced Gutenberg block settings and controls. * Updated: Improved Elementor widget options and customization. #### 1.3.2 – 01 April, 2026 * Added: Floating Chat Layout field. * Improved: Option dependency logic. * Tested up to: WordPress 7.0. #### 1.3.1 – 11 March, 2026 * Added: Custom CSS and JavaScrip option under setting to the Advance tag. * Added: More bubble position. * Added: Visibility option for bubble. * Fixed: Agent availability issue. * Fixed: Device visibility issue. * Update: Moved Clean-up Data on Deletion setting to the Advance tab. #### 1.2.22 – January 27, 2026 * Removed: Appsero integration. * Update: Some codebase. #### 1.2.21 – December 31, 2025 * Added: Data clean-up option on deletion. * Added: Enable/disable option for the floating chat feature. * Added: New shortcode attributes: background, visibility, size, and rounded corners. * Fixed: Codebase refactored for improved stability and maintainability. * Updated: Verified compatibility with the latest WordPress release. * Updated: Verified compatibility with the latest PHP version. #### 1.2.20 December 21 2025 * Tested: WordPress 6.9 compatibility. #### 1.2.19 November 12 2025 * Updated: Ensured all data is properly sanitized, validated, and escaped. #### 1.2.18 October 25 2025 * Tested: WordPress 6.8.3 compatibility. * Update: Improved some codebase #### 1.2.17 – July 29, 2025 * Added: Conditional check for photo display — if no photo is set, it won’t show a blank image. * Fixed: Button CSS issues when using various animation styles. * Updated: Plugin markup across different scenarios to ensure better compatibility with all types of themes. #### 2.2.16 – June 26, 2025 * Update: Plugin menu name to ‘Messenger’ for better useablity. * Update: Recommanded plugins. * Update: Upgrade to pro plugin menu. #### 2.2.15 – May 12, 2025 * Fixed: Timezone issues. * Added: Position control option. #### 1.2.14 – April 22, 2025 * Tested: WordPress 6.8 compatibility. * Fix: The translation-related warning with WP 6.8. #### 1.2.13 – April 09, 2025 * Updted: Some codebase. #### 1.2.12 – April 08, 2025 * Tested: WordPress 6.8 compatibility. * Added: Plugin help page. * Updated: Plugin readme content. 1.2.11 * TESTED: WordPress 6.7.1 compatibility. 1.2.10 * TESTED: WordPress 6.7 compatibility. =1.2.9= * Added: Some translation strings. * Fixed: Some eccaping issues. =1.2.8= * Fixed: Preview issue for agent photo * Tested: WordPress 6.6.2 =1.2.7= * Submenu hidden from admin side menu. * Admin top bar menu hidden * Nav style added as Inline. =1.1.4= * Change plugin display name * Added compatibility with latest WordPress 6.3 =1.0.0= * Initial release ## Meta * Version **2.1.1** * Last updated **6 days ago** * Active installations **1,000+** * WordPress version ** 5.0 or higher ** * Tested up to **7.0** * PHP version ** 7.0 or higher ** * Language * [English (US)](https://wordpress.org/plugins/better-chat-support/) * Tags * [customer care](https://pcd.wordpress.org/plugins/tags/customer-care/)[facebook](https://pcd.wordpress.org/plugins/tags/facebook/) [facebook messenger](https://pcd.wordpress.org/plugins/tags/facebook-messenger/) [messenger](https://pcd.wordpress.org/plugins/tags/messenger/)[messenger chat](https://pcd.wordpress.org/plugins/tags/messenger-chat/) * [Advanced View](https://pcd.wordpress.org/plugins/better-chat-support/advanced/) ## Ratings 5 out of 5 stars. * [ 5 5-star reviews ](https://wordpress.org/support/plugin/better-chat-support/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/better-chat-support/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/better-chat-support/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/better-chat-support/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/better-chat-support/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/better-chat-support/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/better-chat-support/reviews/) ## Contributors * [ ThemeAtelier ](https://profiles.wordpress.org/themeatelier/) * [ Foysal Imran ](https://profiles.wordpress.org/faysal61/) * [ Sakhawat Hossain ](https://profiles.wordpress.org/shshakib2001/) * [ Abdul Aziz ](https://profiles.wordpress.org/tamimaziz/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/better-chat-support/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://themeatelier.net/downloads/better-chat-support-for-messenger/)