Title: EngageBay Live Chat Support Author: engagebay Published: October 31, 2019 Last modified: September 11, 2025 --- Search plugins ![](https://ps.w.org/engagebay-livechat/assets/banner-772x250.png?rev=2188217) ![](https://ps.w.org/engagebay-livechat/assets/icon-256x256.png?rev=2183688) # EngageBay Live Chat Support By [engagebay](https://profiles.wordpress.org/engagebay/) [Download](https://downloads.wordpress.org/plugin/engagebay-livechat.1.1.5.zip) * [Details](https://pcd.wordpress.org/plugins/engagebay-livechat/#description) * [Reviews](https://pcd.wordpress.org/plugins/engagebay-livechat/#reviews) * [Installation](https://pcd.wordpress.org/plugins/engagebay-livechat/#installation) * [Development](https://pcd.wordpress.org/plugins/engagebay-livechat/#developers) [Support](https://wordpress.org/support/plugin/engagebay-livechat/) ## Description **EngageBay Live Chat Support** helps you connect with your website visitors instantly. Add a powerful live chat widget to your WordPress site and provide **real-time customer support** to boost engagement and capture more leads. ### 🌟 Why Businesses Use EngageBay Live Chat * 💬 Communicate with visitors in **real time** * 🛤️ Track the entire **customer journey** in one place * 📢 Send **proactive messages** to invite visitors to chat * 📑 Access detailed **chat transcripts** for insights * 🤝 Build trust and enhance your **brand reputation** * 👥 Provide agents with full **customer information** during chats * ⭐ Collect **customer feedback** after each session * 👨‍👩‍👧 Collaborate as a **team** for quick solutions * 📊 Measure performance with in-depth **reports & analytics** * 🤖 Use the upcoming **chatbot feature** for automated engagement ### 🔑 Key Features * 🖥️ Install the chat widget on **unlimited websites** at no extra cost * 🎨 Fully **customize the chat widget** to match your brand style * ⌨️ Create **shortcuts** for common replies to save time * 🔄 Seamlessly **transfer chats** between agents * 👀 Track visitors as they browse your site for **context-based support** * 📧 Send **chat transcripts via email** once sessions end ### Why Choose EngageBay Live Chat Support? Unlike generic chat plugins, EngageBay combines **live chat + CRM + helpdesk** into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically. ## Screenshots * [[ * EngageBay Live Chat widget on a WordPress website. * [[ * Easy settings panel to connect your EngageBay account. * [[ * Real-time chat dashboard in EngageBay CRM. * [[ * Customize your chat widget design. ## Installation Follow any of the methods below to install and set up EngageBay Live Chat Support. ### A) Install from WordPress admin (recommended) 1. Log in to your WordPress admin panel. 2. Go to **Plugins Add New**. 3. In the search box type **EngageBay Live Chat Support** and locate the plugin. 4. Click **Install Now** and then **Activate**. 5. After activation, you will see a new **EngageBay** menu item in the admin sidebar. ### B) Upload plugin ZIP (manual install) 1. Download the plugin ZIP from our website. 2. In WordPress admin go to **Plugins Add New Upload Plugin**. 3. Choose the plugin ZIP file, click **Install Now**, then **Activate**. ### C) Manual code installation If you prefer not to use the plugin, you can add the EngageBay tracking code directly: 1. Log in to your EngageBay account and copy the **API & Tracking Code** from ** Account Settings API & Tracking Code**. 2. Paste the code into your theme’s header( before ``) or use a “Header & Footer Scripts” plugin. ### Connect and enable Live Chat 1. After plugin activation, go to **EngageBay Settings** (or **Settings EngageBay Live Chat**). 2. Paste your **EngageBay API & Tracking Code** or Widget Code from your EngageBay dashboard. 3. In your EngageBay account, go to the **Live Chat** module **Chat Widget**, toggle** Enable Live Chat**, customize widget settings, and save. 4. Return to your site and confirm the chat widget appears on the frontend. ### Verify the widget * Open your site in an incognito/private browser window and check for the chat bubble. * In your EngageBay Live Chat dashboard you should see incoming visitor sessions. ### Troubleshooting * If nothing shows, clear server / plugin / CDN caches and reload. * Ensure you pasted the correct API & Tracking Code. * Make sure the Chat Widget is enabled in your EngageBay account. * Check if your site has CSP rules blocking EngageBay scripts. ## FAQ ### Do I need an EngageBay account? Yes. This plugin requires a free [EngageBay account](https://www.engagebay.com). ### Is EngageBay Live Chat free? Yes! EngageBay offers a free plan with Live Chat features. Paid plans are available for advanced features. ### Can I capture leads directly into EngageBay CRM? Absolutely. Every chat session can be saved as a contact in EngageBay CRM, so you can follow up later. ### Does it slow down my site? No. The chat widget is lightweight and loads asynchronously, so it won’t impact your site speed. ### Can I customize the chat widget? Yes. You can fully customize the colors, text, and behavior of the chat widget from your EngageBay dashboard. ### My question is not listed Please visit out our [support page](https://www.engagebay.com/support) for help documentation and access other support channels or simply send us an email to support@engagebay. com. ## Reviews ![](https://secure.gravatar.com/avatar/9a55d35085192b6c49ac40dd42c0afb38f12fc98db3a5a8a23faa02fa1c523d9? s=60&d=retro&r=g) ### 󠀁[Awesome Plugin](https://wordpress.org/support/topic/awesome-plugin-4689/)󠁿 [pawanhyd](https://profiles.wordpress.org/pawanhyd/) December 19, 2019 This live chat has totally met and exceeded my expectations. I have used a few earlier but I am most comfortable with EngageBay. Good work is all I can say. ![](https://secure.gravatar.com/avatar/78d1458155e8795c82b299d18188d7eeec82fce6a37ee3bf40074a701e25a861? s=60&d=retro&r=g) ### 󠀁[Excellent Plugin](https://wordpress.org/support/topic/excellent-plugin-5356/)󠁿 [Md Arif Hossen](https://profiles.wordpress.org/mdarif786/) November 27, 2019 Engagebay Live Chat Is An Amazing Plugin.It’s Save time by creating shortcuts for common answers and replies . i can Talk to my customers in real-time And More Features Their support is also great. Thanks… ![](https://secure.gravatar.com/avatar/758ecddbb4295ab2e2cc7f718c358dba799a9c1debcca5bfaf7b4b49b00b1d56? s=60&d=retro&r=g) ### 󠀁[Best Plug-in](https://wordpress.org/support/topic/best-plug-in-15/)󠁿 [durabo](https://profiles.wordpress.org/durabo/) November 20, 2019 This plug-in is great. It allows you to enter the most complete marketing automation platform tracking code I have ever seen. It’s all very “new”, but it looks very promising. The support is also great: quick and attentive. [ Read all 3 reviews ](https://wordpress.org/support/plugin/engagebay-livechat/reviews/) ## Contributors & Developers “EngageBay Live Chat Support” is open source software. The following people have contributed to this plugin. Contributors * [ engagebay ](https://profiles.wordpress.org/engagebay/) [Translate “EngageBay Live Chat Support” into your language.](https://translate.wordpress.org/projects/wp-plugins/engagebay-livechat) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/engagebay-livechat/), check out the [SVN repository](https://plugins.svn.wordpress.org/engagebay-livechat/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/engagebay-livechat/) by [RSS](https://plugins.trac.wordpress.org/log/engagebay-livechat/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.1.5 * Updated readme ## Meta * Version **1.1.5** * Last updated **7 months ago** * Active installations **100+** * WordPress version ** 5.0 or higher ** * Tested up to **6.8.5** * PHP version ** 7.2 or higher ** * Language * [English (US)](https://wordpress.org/plugins/engagebay-livechat/) * Tags * [chat widget](https://pcd.wordpress.org/plugins/tags/chat-widget/)[customer support](https://pcd.wordpress.org/plugins/tags/customer-support/) [engagebay](https://pcd.wordpress.org/plugins/tags/engagebay/)[helpdesk](https://pcd.wordpress.org/plugins/tags/helpdesk/) [live chat](https://pcd.wordpress.org/plugins/tags/live-chat/) * [Advanced View](https://pcd.wordpress.org/plugins/engagebay-livechat/advanced/) ## Ratings 5 out of 5 stars. * [ 3 5-star reviews ](https://wordpress.org/support/plugin/engagebay-livechat/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/engagebay-livechat/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/engagebay-livechat/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/engagebay-livechat/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/engagebay-livechat/reviews/?filter=1) [Add my review](https://wordpress.org/support/plugin/engagebay-livechat/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/engagebay-livechat/reviews/) ## Contributors * [ engagebay ](https://profiles.wordpress.org/engagebay/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/engagebay-livechat/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://www.engagebay.com)