Title: Freshchat
Author: freshchat
Published: September 26, 2017
Last modified: December 27, 2021
---
Search plugins
This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.
# Freshchat
By [freshchat](https://profiles.wordpress.org/freshchat/)
[Download](https://downloads.wordpress.org/plugin/freshchat.2.3.4.zip)
* [Details](https://pcd.wordpress.org/plugins/freshchat/#description)
* [Reviews](https://pcd.wordpress.org/plugins/freshchat/#reviews)
* [Installation](https://pcd.wordpress.org/plugins/freshchat/#installation)
* [Development](https://pcd.wordpress.org/plugins/freshchat/#developers)
[Support](https://wordpress.org/support/plugin/freshchat/)
## Description
Speak to all your WordPress site visitors and users to increase sales, collect feedback
and provide support. For setup instructions, [go here](https://support.freshchat.com/support/solutions/articles/229810-wordpress-plugin).
Modern messaging software that your sales and customer engagement teams will love.
1.Not your typical bot. Meet your new sales sidekick.
Engage proactively with those who matter with contextual and timely messages. Let
the bot kick in to capture leads, validate and qualify responses, and auto-upload
them into your CRM. Customize bot messages to set the right expectations.
2.Get all the context you need to sell smarter
With events timeline, user information, and social profiles, know who you’re talking
to and what they are up to. Bring in information from external tools like CRM or
order management systems for more context.
3.Reduce churn, increase adoption
Talk to your users before it’s too late. Set up in-app campaigns to onboard and
educate new users, or retain and re-engage lapsing customers. Send announcements,
get feedback, and share product best practices right inside the product to close
the loop effectively and maximize impact.
Paste below snippet with your token in snippet textbox
‘ ’
## Screenshots
* [[
* This screen shot shows the Settings Screen.
* [[
* This shows the page where a new Chat widget installed.
* [[
* This shows the page where Agent reply
* [[
* This shows the chat widget with converstion
## Installation
For an automatic installation through WordPress:
1. Go to the ‘Add New’ plugins screen in your WordPress admin area.
2. Search for ‘Freshchat’ plugin.
3. Click ‘Install Now’ and activate the plugin.
4. Select Freshchat and choose Freshchat is Enabled option
5. Add the Freshchat widget code by logging in to your Freshchat account and copying
the widget code from the [Web Messenger Settings here](https://web.freshchat.com/settings/widget)
6. Hit Save Changes
Paste below snippet with your token in snippet textbox
‘ ’
Manual Installation:
1. Download the latest version of ‘Freshchat’ plugin from the WordPress Plugin Directory.
2. Extract the zip and Upload the freshchat directory to your /wp-content/plugins
directory
3. Go to the plugins management page and activate the plugin
4. You now have a new admin menu ‘Freshchat’ in your WordPress admin menu bar. Click
on it and Configure your settings as mentioned in the info comments in the screen.
5. Select Freshchat and choose Freshchat is Enabled option
6. Add the Freshchat widget code by logging in to your Freshchat account and copying
the widget code from the [Web Messenger Settings here](https://web.freshchat.com/settings/widget)
7. Hit Save Changes
Paste below snippet with your token in snippet textbox
‘ ’
## FAQ
### How can we install freshchat plugin
Kindly check the installation tab.
## Reviews
### [WORKS GREAT!](https://wordpress.org/support/topic/work-great-134/)
[atlantichealthcareproducts](https://profiles.wordpress.org/atlantichealthcareproducts/)
June 11, 2021
### [Out of date](https://wordpress.org/support/topic/out-of-date-22/)
[hcarmody](https://profiles.wordpress.org/hcarmody/) May 26, 2021
The plugin is severely out of date, yet the company claims to be integrated with
Wordpress.
### [JavaScript errors still unresolved](https://wordpress.org/support/topic/javascript-errors-still-unresolved/)
[noddemix](https://profiles.wordpress.org/noddemix/) July 2, 2019
Same problem as a previous user, I have a persistent error showing in the DevTools
console that hasn’t been resolved using the latest version of the plugin (2.3.0).
Uncaught TypeError: Cannot set property ‘externalId’ of undefined Same issue on
a clean WP install so it doesn’t look like like a conflict with another plugin.
### [Very good plugin, just pay attention to quotation marks](https://wordpress.org/support/topic/very-good-plugin-just-pay-attention-to-quotation-marks/)
[titonja](https://profiles.wordpress.org/titonja/) April 1, 2019
It took me some time to set it up, due to copy/paste quotation marks issues. Make
sure you lose single quotation at the beginning of the code (self-explanatory) and
change English paired quotation marks to neutral quotation marks (U+0022). Hope
it helps.
### [Works great](https://wordpress.org/support/topic/works-great-5689/)
[James Whayman [WildPress]](https://profiles.wordpress.org/epiphron/) March 22,
2019 1 reply
Works first time, not sure why the other reviewers are saying it doesn’t.
### [Not Working](https://wordpress.org/support/topic/not-working-2864/)
[imsuju](https://profiles.wordpress.org/imsuju/) March 16, 2019 1 reply
Can you please briefly explain how to set up this plugin in WordPress. I followed
the steps as you mentioned but it’s not working.
[ Read all 9 reviews ](https://wordpress.org/support/plugin/freshchat/reviews/)
## Contributors & Developers
“Freshchat” is open source software. The following people have contributed to this
plugin.
Contributors
* [ freshchat ](https://profiles.wordpress.org/freshchat/)
“Freshchat” has been translated into 2 locales. Thank you to [the translators](https://translate.wordpress.org/projects/wp-plugins/freshchat/contributors)
for their contributions.
[Translate “Freshchat” into your language.](https://translate.wordpress.org/projects/wp-plugins/freshchat)
### Interested in development?
[Browse the code](https://plugins.trac.wordpress.org/browser/freshchat/), check
out the [SVN repository](https://plugins.svn.wordpress.org/freshchat/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/freshchat/) by [RSS](https://plugins.trac.wordpress.org/log/freshchat/?limit=100&mode=stop_on_copy&format=rss).
## Meta
* Version **2.3.4**
* Last updated **4 years ago**
* Active installations **1,000+**
* WordPress version ** 3.0.1 or higher **
* Tested up to **5.8.13**
* PHP version ** 5.2.4 or higher **
* Languages
* [English (US)](https://wordpress.org/plugins/freshchat/), [German](https://de.wordpress.org/plugins/freshchat/),
and [Japanese](https://ja.wordpress.org/plugins/freshchat/).
* [Translate into your language](https://translate.wordpress.org/projects/wp-plugins/freshchat)
* Tags
* [chat](https://pcd.wordpress.org/plugins/tags/chat/)[freshdesk](https://pcd.wordpress.org/plugins/tags/freshdesk/)
[freshworks](https://pcd.wordpress.org/plugins/tags/freshworks/)
* [Advanced View](https://pcd.wordpress.org/plugins/freshchat/advanced/)
## Ratings
2.9 out of 5 stars.
* [ 4 5-star reviews ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=5)
* [ 0 4-star reviews ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=4)
* [ 0 3-star reviews ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=3)
* [ 1 2-star review ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=2)
* [ 4 1-star reviews ](https://wordpress.org/support/plugin/freshchat/reviews/?filter=1)
[Add my review](https://wordpress.org/support/plugin/freshchat/reviews/#new-post)
[See all reviews](https://wordpress.org/support/plugin/freshchat/reviews/)
## Contributors
* [ freshchat ](https://profiles.wordpress.org/freshchat/)
## Support
Got something to say? Need help?
[View support forum](https://wordpress.org/support/plugin/freshchat/)