Title: AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support Author: echoplugins Published: June 13, 2022 Last modified: February 23, 2026 --- Search plugins ![](https://ps.w.org/help-dialog/assets/banner-772x250.jpg?rev=3308803) ![](https://ps.w.org/help-dialog/assets/icon-256x256.png?rev=2741771) # AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support By [echoplugins](https://profiles.wordpress.org/echoplugins/) [Download](https://downloads.wordpress.org/plugin/help-dialog.3.3.6.zip) * [Details](https://pcd.wordpress.org/plugins/help-dialog/#description) * [Reviews](https://pcd.wordpress.org/plugins/help-dialog/#reviews) * [Installation](https://pcd.wordpress.org/plugins/help-dialog/#installation) * [Development](https://pcd.wordpress.org/plugins/help-dialog/#developers) [Support](https://wordpress.org/support/plugin/help-dialog/) ## Description **⚠️ This plugin is being discontinued.** We recommend switching to [Echo Knowledge Base](https://wordpress.org/plugins/echo-knowledge-base/) which includes a free, more powerful AI Chat. **Features not available in KB AI Chat:** FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget. **Free KB AI Chat features:** * Built-in ChatGPT and Google Gemini support * AI training from your KB articles * Source citations in AI responses * Chat history and analytics * AI Smart Search **PRO features:** * Agent Handoff and Feedback * Email Notifications * PDF Training Data Learn more about [Echo Knowledge Base](https://wordpress.org/plugins/echo-knowledge-base/). ### ✅ AI Chat Integration AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source. **73 % fewer repeat tickets (our own numbers)** After enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff. **Why Customers Love It** * **Answers in Seconds, Day or Night** The bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox. * **Set-Up in a Coffee Break** A guided wizard walks you from install to “live” in under 30 minutes. No coding, no APIs, no fuss. * **Visible ROI, Fast** Most teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses. **Built-In Extras** * **Content Gap Alerts** – Flags missing or outdated KB articles so you fix an issue once and never hear about it again. * **Pain-point analytics** – Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap. * **Smart learning** – As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training. * **Intelligent Agent Handover** – Multiple triggers ensure users get human help when needed: - **Keyword Detection**: Automatically offers agent support when users mention terms like “human”, “agent”, or “support” - **Sentiment Analysis**: Detects frustrated users through thumbs down feedback and offers immediate human assistance - **Always-On Option**: Display a persistent “Talk to Agent” button for instant human connection * **Powered by AI Engine**, the leading WordPress AI plugin that also drives site- wide content and image generation. **Intelligent Agent Handover Features** Our smart handover system ensures no customer gets stuck: * **Multi-Trigger System** – Detects when users need human help through keywords, negative feedback, or manual request * **One-Click Setup** – Configure agent buttons, keywords, and routing in minutes * **Custom Workflows** – Route to different teams based on keywords or customer type (beta) Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs. **Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.** For detailed setup instructions, visit our [AI Chat Integration Guide](https://www.echoknowledgebase.com/documentation/ai-chat/) ### ✅ Contact Form * Add contact form to any page * Get instant email notifications for inquiries * Track which pages generate inquiries * Ensure no customer question goes unanswered ### ✅ FAQs * Create custom questions and answers * Display FAQs on any page * Share FAQs across multiple pages * Customize content for individual pages ### ✅ Search * Search FAQs and documentation * Integrate with [Echo Knowledge Base](https://wordpress.org/plugins/echo-knowledge-base/) * Search posts and custom post types * Quick access to relevant content ### ✅ Contact Options * Add phone support link * Include custom URL links * Multiple contact methods * Easy access to support ### ✅ Customization * Match your website’s branding * Customize widget appearance * Adjust colors and styles * Flexible design options See the AI Chat in action. Open it in the right bottom corner of our website: [AI Chat Demo](https://www.echoknowledgebase.com/) ### ⭐ How Will AI Chat Assist My Customers? * Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs. * The AI Chat assistant provides 24/7 automated support by learning from your knowledge base and documentation. * AI Chat widget provides FAQs, search, and a contact form. * The contact form is available for user queries and issue submissions. * Easy-to-find support questions can be displayed on any page. ### ⭐ KEY FEATURES * Quick, five-minute setup. * Intelligent agent handover with keyword detection and sentiment analysis. * Full conversation context preserved during agent transfers. * A lightweight and customizable widget that works great with your branding. * Supports RTL and WCAG accessibility. * Responsive design that works with any theme. ### ⭐ WHY CHOOSE AI CHAT WIDGET? * Innovative features and ongoing improvements * Friendly and timely 24/7 support * Integrated with [Echo Knowledge Base](https://wordpress.org/plugins/echo-knowledge-base/) * Unlimited AI Chat widgets and FAQs See our AI Chat documentation [here](https://www.echoknowledgebase.com/documentation/) — > ⭐ **OUR FREE COMPLEMENTARY PLUGINS** ⭐ > ✅ **[Echo Knowledge Base](https://wordpress.org/plugins/echo-knowledge-base)** > is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and > wikis easily. [Learn More](https://wordpress.org/plugins/echo-knowledge-base) > ✅ **[Creative Add-Ons for Elementor](https://wordpress.org/plugins/creative-addons-for-elementor)** > helps you write articles and documents faster and more easily using our powerful > and practical Elementor widgets. [Learn More](https://wordpress.org/plugins/creative-addons-for-elementor) > ✅ **[Show IDs](https://wordpress.org/plugins/echo-show-ids/)** reveals IDs on > admin screens that list posts, pages, custom post types and taxonomies, and others. > [Learn More](https://wordpress.org/plugins/echo-show-ids/) > ✅ **[Scroll Down Arrow](https://wordpress.org/plugins/scroll-down-arrow/)** Scroll > Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing > arrow. It provides users with a visual cue that there is more content further > down the page. ## Screenshots * [[ * AI Chat * [[ * Live Agent Handover * [[ * Analytics (PRO) ## Installation Help Dialog AI Chat can be installed through your WordPress Dashboard or manually via FTP. Before installation, ensure your server meets these requirements: * WordPress 5.2 or higher * PHP 5.6 or higher * At least 50MB of available disk space * Modern web browser with JavaScript enabled #### Option 1: Install via WordPress Dashboard (Recommended) 1. Log in to your WordPress admin dashboard 2. Navigate to Plugins Add New 3. In the search box, type “Help Dialog” 4. Look for “Help Dialog with AI Chat, FAQs, Search, Contact Form” by echoplugins 5. Click “Install Now” and wait for the installation to complete 6. Click “Activate” to enable the plugin 7. Go to Help Dialog Chat Need Help to configure your settings #### Option 2: Manual Installation via FTP 1. Download the plugin zip file (help-dialog.zip) from the plugin page 2. Extract the zip file to your computer 3. Connect to your web server using an FTP client 4. Navigate to your WordPress installation’s `/wp-content/plugins/` directory 5. Upload the extracted ‘help-dialog’ folder to this directory 6. Log in to your WordPress admin dashboard 7. Go to Plugins Installed Plugins 8. Find “Help Dialog” and click “Activate” 9. Configure the plugin in Help Dialog Chat Need Help #### Post-Installation Steps 1. Configure your AI Chat settings: 2. * Set up your knowledge base connection * Customize chat appearance * Configure initial greeting message 3. Create your first FAQ: 4. * Go to Help Dialog FAQs * Click “Add New FAQ” * Enter your question and answer * Set visibility and display options 5. Customize your widget: 6. * Choose display location * Set up contact options * Configure search settings For detailed configuration instructions, visit our [documentation](https://www.echoknowledgebase.com/documentation/). ## FAQ ### What is Help Dialog Chat? Help Dialog Chat is an AI-powered support solution that combines chat functionality, FAQs, search capabilities, and contact forms to provide comprehensive customer support on your WordPress website. ### What are the main features of Help Dialog Chat? * AI-powered chat assistant that learns from your content * Customizable FAQ system * Integrated search functionality * Contact form with email notifications * Phone support integration * Custom link options * Responsive design * RTL language support * WCAG accessibility compliance ### Do I need any special technical knowledge to use Help Dialog Chat? No, Help Dialog Chat is designed to be user-friendly. The installation process is straightforward, and the admin interface is intuitive. Basic WordPress knowledge is sufficient to get started. ### Can I customize the appearance of the chat widget? Yes, Help Dialog Chat offers extensive customization options: * Match your website’s color scheme * Adjust widget size and position * Customize button styles * Modify chat window appearance * Change icons and branding elements ### Is Help Dialog Chat compatible with my theme? Help Dialog Chat is designed to work with any WordPress theme. It’s built with standard WordPress practices and uses responsive design principles to ensure compatibility across different themes and devices. ### How does the AI chat feature work? The AI chat learns from your: * Knowledge base content * FAQ entries * Website pages * Custom documentation It uses this information to provide accurate, contextual responses to user queries. ### Can I customize when agent handover is triggered? Yes, you have complete control over agent handover: * Define custom keywords in any language (e.g., “human”, “agent”, “support”) * Choose between keyword triggers, feedback triggers, or always-on buttons * Configure different actions for different trigger types * Route to specific teams based on keywords or topics * Enable or disable features based on your support workflow ### Does Help Dialog Chat support multiple languages? Yes, Help Dialog Chat supports: * Multiple languages through WPML * RTL languages* Custom translations * Language-specific FAQs ### What kind of support do you offer? We provide: * Comprehensive documentation * Email support * Regular updates * Video tutorials For additional questions or support, visit our [documentation](https://www.echoknowledgebase.com/documentation/) or contact our support team. ## Reviews ![](https://secure.gravatar.com/avatar/1627c2f72702d97071bb32905f4981fde54ba87b7b950f91d985aa379c34cabb? s=60&d=retro&r=g) ### 󠀁[Great Plugin and updated for accessibility](https://wordpress.org/support/topic/great-plugin-and-updated-for-accessibility/)󠁿 [ES Neubauer](https://profiles.wordpress.org/es-neubauer/) December 17, 2024 This plugin fit exactly what we needed for my client’s non-profit website- an easy to use FAQs widget that we populated with our own questions and answers. We have used it for several years before getting an accessibility audit of our website and found a few issues relating to keyboard focus and tabbing within the FAQs dialog box. The plugin support team were very quick to resolve all the issues and went above and beyond to make this widget usable by screen reader users. Thanks for a great plugin that prioritizes accessibility. ![](https://secure.gravatar.com/avatar/626486c620d885ea2d5d88f16e9799b7783563eb1daa9ab70143fb55e9c330d4? s=60&d=retro&r=g) ### 󠀁[Very useful plugin and great support](https://wordpress.org/support/topic/very-useful-plugin-and-great-support-24/)󠁿 [Eric Babinet](https://profiles.wordpress.org/ebabinet/) August 3, 2024 This is a very useful plugin for providing context sensitive help to your visitors. Very responsive team. I offered some suggestions and they implemented them quickly. ![](https://secure.gravatar.com/avatar/e4de77e6ec283e4df802f9da4907fbdbd9fa297e3fc30cf95dcf2436ec29aa84? s=60&d=retro&r=g) ### 󠀁[Excellent knowledge base plugin](https://wordpress.org/support/topic/excellent-knowledge-base-plugin/)󠁿 [kaana](https://profiles.wordpress.org/kaana/) August 25, 2023 An excellent knowledge base plugin that truly enhances user experience. With the ability to create individual FAQs, an efficient search feature, and quick contact options, this plugin stands out. The support team is impressively responsive, actively incorporating user ideas and suggestions, resulting in prompt and meaningful improvements to the plugin’s functionality. I am upgrading, but you have the option to disable the ‘Powered By’ message on the Free version, which originally sealed the deal for me! ![](https://secure.gravatar.com/avatar/0129b2267df5325c72323e706da4306d37d0bc0795a5d13dc44337d5b1651218? s=60&d=retro&r=g) ### 󠀁[Highly recommended](https://wordpress.org/support/topic/highly-recommended-588/)󠁿 [vgerdes](https://profiles.wordpress.org/vgerdes/) October 15, 2022 A very good addition to the knowledge base. Enables individual FAQs, search and quick contact. The support reacts quickly, takes up ideas and suggestions and implements them promptly. ![](https://secure.gravatar.com/avatar/f39fe8565082492b814fb2d275ba2eea61da01c1c1a123711a8c9dd2d72b6cdf? s=60&d=retro&r=g) ### 󠀁[So helpful](https://wordpress.org/support/topic/so-helpful-122/)󠁿 [sipat999](https://profiles.wordpress.org/sipat999/) July 7, 2022 1 reply This is amazing. Be even better if you could add into any area via a shortcode. ![](https://secure.gravatar.com/avatar/c86a923b06f75de3bf5d9aca830f7b9d9c88f4972b6f203f92dda8106234efb5? s=60&d=retro&r=g) ### 󠀁[Great plugin. Awesome support](https://wordpress.org/support/topic/great-plugin-awesome-support-217/)󠁿 [Shane_O](https://profiles.wordpress.org/shane_o/) June 17, 2022 I’ve been using the Echo Knowledge Base plugin for a while. Their new Help Dialog builds on this. A great front end tool to allow internal teams or customers to quickly search for help or contact your support team if needed. Thank you Echo Plugins. Great work. [ Read all 6 reviews ](https://wordpress.org/support/plugin/help-dialog/reviews/) ## Contributors & Developers “AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support” is open source software. The following people have contributed to this plugin. Contributors * [ echoplugins ](https://profiles.wordpress.org/echoplugins/) [Translate “AI Chat App – Live Agent Handover, Help Docs, Email, Call Button, Fast Support” into your language.](https://translate.wordpress.org/projects/wp-plugins/help-dialog) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/help-dialog/), check out the [SVN repository](https://plugins.svn.wordpress.org/help-dialog/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/help-dialog/) by [RSS](https://plugins.trac.wordpress.org/log/help-dialog/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 3.3.6 Release Date: Feb 22, 2026 * Update: This plugin is being discontinued.** We recommend switching to [Echo Knowledge Base](https://wordpress.org/plugins/echo-knowledge-base/) which includes a free, more powerful AI Chat. #### 3.3.5 Release Date: Dec 9, 2025 * Update: WordPress 6.9 update #### 3.3.4 Release Date: June 9, 2025 * Fix: cleanup and minor fixes #### 3.3.3 Release Date: June 6, 2025 * New: Intelligent Agent Handover system with multiple trigger options * New: Keyword-based agent routing (supports multiple languages)* New: Sentiment detection through thumbs up/down feedback * New: Persistent “Talk to Agent” button option * New: Full conversation context transfer to agents * New: Integration with third-party live chat systems * New: Built-in contact form for agent handover * New: Customizable button labels and colors * Update: Improved AI chat flow with seamless human escalation #### 3.2.2 Release Date: April 30, 2025 * Fix: cleanup and minor fixes #### 3.2.1 Release Date: April 17, 2025 * Fix: cleanup and minor fixes #### 3.2.0 Release Date: April 17, 2025 * New: Tabs can be now at the top or bottom * New: Tabs can have icons * Update: flow of tabs * Update: modern resource icons * Update: no scroll bar * Fix: cleanup and minor fixes #### 3.1.0 Release Date: April 1, 2025 * Update: Improved submissions table with filtering, sorting and paging * Fix: cleanup and minor fixes #### 3.0.0 Release Date: Mar 27, 2025 * New: AI Chat Integration * New: Contact Form feature– Email Recipients (PRO) * Fix: cleanup and minor fixes #### 2.12.1 Release Date: Dec 15, 2024 * Update: accessibility * Fix: cleanup and minor fixes #### 2.12.0 Release Date: Nov 8, 2024 * Update: WordPress 6.7 update #### 2.11.0 Release Date: Oct 13, 2024 * New: Help Dialog open mode * Update: custom link and phone icons available * Fix: cleanup and minor fixes #### 2.10.0 Release Date: Oct 6, 2024 * Update: security improvements * Fix: cleanup and minor fixes #### 2.6.1 Release Date: Sept 28, 2024 * Update: remove references to social app due to trademark notice #### 2.6.0 Release Date: Sept 21, 2024 * Fix: cleanup and minor fixes #### 2.5.0 Release Date: Sept 17, 2024 * Fix: cleanup and minor fixes #### 2.4.3 Release Date: Aug 3, 2024 * Fix: cleanup and minor fixes #### 2.4.2 Release Date: Jul 5, 2024 * Update: WordPress 6.6 update * Fix: cleanup and minor fixes #### 2.4.0 Release Date: Jun 28, 2024 * New: show help dialog pop ups on pages based on URL including wildcards ## Meta * Version **3.3.6** * Last updated **1 month ago** * Active installations **200+** * WordPress version ** 5.4 or higher ** * Tested up to **6.9.4** * PHP version ** 5.6 or higher ** * Language * [English (US)](https://wordpress.org/plugins/help-dialog/) * Tags * [chat](https://pcd.wordpress.org/plugins/tags/chat/)[chatbot](https://pcd.wordpress.org/plugins/tags/chatbot/) [helpdesk](https://pcd.wordpress.org/plugins/tags/helpdesk/)[live chat](https://pcd.wordpress.org/plugins/tags/live-chat/) * [Advanced View](https://pcd.wordpress.org/plugins/help-dialog/advanced/) ## Ratings 5 out of 5 stars. * [ 6 5-star reviews ](https://wordpress.org/support/plugin/help-dialog/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/help-dialog/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/help-dialog/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/help-dialog/reviews/?filter=2) * [ 0 1-star reviews ](https://wordpress.org/support/plugin/help-dialog/reviews/?filter=1) [Add my review](https://wordpress.org/support/plugin/help-dialog/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/help-dialog/reviews/) ## Contributors * [ echoplugins ](https://profiles.wordpress.org/echoplugins/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/help-dialog/)