Title: HelpLane Chat
Author: helplaneio
Published: <strong>December 20, 2025</strong>
Last modified: December 20, 2025

---

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![](https://ps.w.org/helplane-chat/assets/icon-256x256.png?rev=3424077)

# HelpLane Chat

 By [helplaneio](https://profiles.wordpress.org/helplaneio/)

[Download](https://downloads.wordpress.org/plugin/helplane-chat.1.0.0.zip)

 * [Details](https://pcd.wordpress.org/plugins/helplane-chat/#description)
 * [Reviews](https://pcd.wordpress.org/plugins/helplane-chat/#reviews)
 *  [Installation](https://pcd.wordpress.org/plugins/helplane-chat/#installation)
 * [Development](https://pcd.wordpress.org/plugins/helplane-chat/#developers)

 [Support](https://wordpress.org/support/plugin/helplane-chat/)

## Description

HelpLane Chat adds a powerful live chat widget to your WordPress site, enabling 
real-time customer support directly from your HelpLane dashboard.

**Features:**

 * Easy setup – just enter your Brand Token
 * Automatic user identification for logged-in users
 * WooCommerce integration – see customer order stats
 * No coding required
 * Lightweight and fast

**For WooCommerce Stores:**

When WooCommerce is active, the plugin automatically passes customer data to HelpLane:
*
Customer order count * Lifetime value (total spent) * Currency

This helps your support team provide better, more personalized assistance.

### External services

This plugin connects to the HelpLane service to provide live chat functionality 
on your WordPress site.

**Service Provider:** HelpLane (helplane.io)

**What data is sent and when:**

 * The chat widget script is loaded from `chat.helplane.io` when any page on your
   site is viewed
 * When a visitor opens the chat widget, their messages are sent to HelpLane servers
 * For logged-in WordPress users, the following data is automatically sent to identify
   them:
    - User ID
    - Display name
    - Email address
 * When WooCommerce is active, additional customer data may be sent:
    - Order count
    - Total lifetime value (amount spent)
    - Currency

**Service links:**

 * [HelpLane Website](https://helplane.io)
 * [Terms of Service](https://www.helplane.io/terms)
 * [Privacy Policy](https://www.helplane.io/privacy-policy)

## Installation

 1. Upload the `helplane-chat` folder to the `/wp-content/plugins/` directory
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Go to Settings > HelpLane Chat
 4. Enter your Brand Token from your HelpLane dashboard
 5. Save settings – the chat widget will now appear on your site!

**New to HelpLane? Create a Free Account:**

 1. Go to [helplane.io](https://helplane.io) and click “Get Started Free”
 2. Create your account (no credit card required)
 3. Complete the quick setup wizard to create your first brand
 4. Your Brand Token will be shown in Settings > Chat Widget

**Already Have a HelpLane Account? Get Your Brand Token:**

 1. Log in to your [HelpLane dashboard](https://app.helplane.io)
 2. Click the gear icon to open Settings
 3. Select “Chat Widget” from the menu
 4. Copy your Brand Token from the “Install Widget” section
 5. Paste it in the plugin settings

## FAQ

### Where do I get my Brand Token?

Log in to your HelpLane dashboard and go to Settings > Chat Widget. Your Brand Token
is displayed there.

### Will this slow down my site?

No. The widget script loads asynchronously and won’t block your page from loading.

### Does it work with WooCommerce?

Yes! When WooCommerce is active, the plugin can automatically pass customer order
data to help your support team.

### Can I hide the widget on certain pages?

Yes, you can configure hidden URLs in your HelpLane dashboard under Chat Widget 
settings.

## Reviews

There are no reviews for this plugin.

## Contributors & Developers

“HelpLane Chat” is open source software. The following people have contributed to
this plugin.

Contributors

 *   [ helplaneio ](https://profiles.wordpress.org/helplaneio/)

[Translate “HelpLane Chat” into your language.](https://translate.wordpress.org/projects/wp-plugins/helplane-chat)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/helplane-chat/), check
out the [SVN repository](https://plugins.svn.wordpress.org/helplane-chat/), or subscribe
to the [development log](https://plugins.trac.wordpress.org/log/helplane-chat/) 
by [RSS](https://plugins.trac.wordpress.org/log/helplane-chat/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.0.0

 * Initial release
 * Automatic user identification
 * WooCommerce integration
 * Settings page with easy configuration

## Meta

 *  Version **1.0.0**
 *  Last updated **4 months ago**
 *  Active installations **Fewer than 10**
 *  WordPress version ** 5.0 or higher **
 *  Tested up to **6.9.4**
 *  PHP version ** 7.4 or higher **
 *  Language
 * [English (US)](https://wordpress.org/plugins/helplane-chat/)
 * Tags
 * [chat](https://pcd.wordpress.org/plugins/tags/chat/)[customer support](https://pcd.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://pcd.wordpress.org/plugins/tags/helpdesk/)[live chat](https://pcd.wordpress.org/plugins/tags/live-chat/)
   [woocommerce](https://pcd.wordpress.org/plugins/tags/woocommerce/)
 *  [Advanced View](https://pcd.wordpress.org/plugins/helplane-chat/advanced/)

## Ratings

No reviews have been submitted yet.

[Add my review](https://wordpress.org/support/plugin/helplane-chat/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/helplane-chat/reviews/)

## Contributors

 *   [ helplaneio ](https://profiles.wordpress.org/helplaneio/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/helplane-chat/)