Title: Free customer chat solution Author: wpsonetel Published: November 18, 2019 Last modified: February 3, 2025 --- Search plugins ![](https://ps.w.org/sonetel-website-chat/assets/banner-772x250.jpg?rev=2195425) This plugin **hasn’t been tested with the latest 3 major releases of WordPress**. It may no longer be maintained or supported and may have compatibility issues when used with more recent versions of WordPress. ![](https://ps.w.org/sonetel-website-chat/assets/icon-256x256.png?rev=2195425) # Free customer chat solution By [wpsonetel](https://profiles.wordpress.org/wpsonetel/) [Download](https://downloads.wordpress.org/plugin/sonetel-website-chat.zip) * [Details](https://pcd.wordpress.org/plugins/sonetel-website-chat/#description) * [Reviews](https://pcd.wordpress.org/plugins/sonetel-website-chat/#reviews) * [Development](https://pcd.wordpress.org/plugins/sonetel-website-chat/#developers) [Support](https://wordpress.org/support/plugin/sonetel-website-chat/) ## Description Increase sales by making your business look more professional and approachable. An easy-to-use solution for your customer service team. * Customizable chat widget for your WordPress site * Free mobile apps for your team * Artificial Intelligence suggesting answers that your team member can forward to the customer and save time. The chat widget is automatically shown in the language of the web site. This plugin relies on [Sonetel’s website chat service](https://sonetel.com/en/business-communication/). See [Sonetel’s privacy policy](https://sonetel.com/en/help/help-topics/terms-conditions/privacy-policy/) ### Plugin Status This plugin is no longer maintained. ## Screenshots * [[ * Widget proactive message * [[ * Widget first view after clicking * [[ * Widget active conversation * [[ * Mobile app for team * [[ * Widget connected * [[ * Widget not connected ## FAQ ### Is there any cost for using the service ? The service is available for free to customers on our [paid plans](https://sonetel.com/plans). ### Are there any integrations ? Your customers can also ask questions with Facebook Messenger via your Facebook page. Other integrations are in the works. ### What languages are supported ? You can find a list [here](https://sonetel.com/en/business-communication/help/connect-website/languages-supported/) ### Do I need to configure it to make it work ? No. Default settings should work fine. The widget also detects the language of your site automatically. But you can naturally [change](https://sonetel.com/en/business-communication/help/connect-website/configure-the-business-messenger/) the look and feel and behaviour to your liking. ## Reviews ![](https://secure.gravatar.com/avatar/28b45d06f260ddf3c6bc880cc75e6e79e07d0607ccf2f508b9b4fa8936d06726? s=60&d=retro&r=g) ### 󠀁[Free Local number for international calls](https://wordpress.org/support/topic/free-local-number-for-international-calls-2/)󠁿 [nwabudechibueze6](https://profiles.wordpress.org/nwabudechibueze6/) April 21, 2022 Free local number ![](https://secure.gravatar.com/avatar/1015b7b01d2b8b873a912cea4c71e59538a2255fe9f5f1be79f2be72620ea5ba? s=60&d=retro&r=g) ### 󠀁[Maximum sallamah](https://wordpress.org/support/topic/maximum-sallamah/)󠁿 [olami20](https://profiles.wordpress.org/olami20/) February 15, 2022 m*M(ij#4eR@NlOQp ![](https://secure.gravatar.com/avatar/7a3901cb302a326fb1167986c6274d2e42c22632322950990fd82b36cbeb31ed? s=60&d=retro&r=g) ### 󠀁[Excellent service!!!! Honestly!!](https://wordpress.org/support/topic/excellent-service-honestly/)󠁿 [Vivian E](https://profiles.wordpress.org/vivibosslink/) March 6, 2021 I have seen various reviews on here about Sonetel’s service and thought I should give everyone my honest review based on my experience using sonetel. If you are in a hurry just know this; they are the best and most underrated Communications service! I say underrated because they are still many entrepreneurs yet to discover this communications gold! Sonetel is actually a one stop customer service management solutions for any serious entrepreneur! The support they provide to users is exceptional! Sonetal have features such as a light weight web chat widget (plugin and App)which helps in email capturing of your website visitors plus a robot that initiates a conversation with your visitors, your customer service team can easily integrate your brands social media platforms and answer customer queries from the Sonetel App! You can have free international calls and have free conference call with you brand’s team across sonetel, free IVR services and your brand can easily scale its services with Sonetel’s international call handling,it’s quite a lot that Sonetel offer and mostly for free, so if you are serious about customer service for you company, try Sonetel!! ![](https://secure.gravatar.com/avatar/1bf303ccd88060ffbb0696041d63dc09bdfa9148c7767a91c9fa2ca66715ce2d? s=60&d=retro&r=g) ### 󠀁[Failed to connect](https://wordpress.org/support/topic/failed-to-connect-8/)󠁿 [rossplank](https://profiles.wordpress.org/rossplank/) December 30, 2020 1 reply The app installed fine, activated fine. Then on prompt to connect, it didn’t and got failure to connect. ![](https://secure.gravatar.com/avatar/06a9951973702112df911a15077b84101fb903b50ec386439b053fc8705e4280? s=60&d=retro&r=g) ### 󠀁[Sonetel chat](https://wordpress.org/support/topic/sonetel-chat/)󠁿 [mounyo111](https://profiles.wordpress.org/mounyo111/) August 12, 2020 This is an awesome plugin to use on any site by WP [ Read all 6 reviews ](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/) ## Contributors & Developers “Free customer chat solution” is open source software. The following people have contributed to this plugin. Contributors * [ wpsonetel ](https://profiles.wordpress.org/wpsonetel/) [Translate “Free customer chat solution” into your language.](https://translate.wordpress.org/projects/wp-plugins/sonetel-website-chat) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/sonetel-website-chat/), check out the [SVN repository](https://plugins.svn.wordpress.org/sonetel-website-chat/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/sonetel-website-chat/) by [RSS](https://plugins.trac.wordpress.org/log/sonetel-website-chat/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 1.0.7 * Plugin deprecated as of 07-Feb-2025. Support and updates will no longer be provided. * Fixed options Settings * Fixed css style #### 1.0.6 * Initial release. ## Meta * Version **1.0.7** * Last updated **1 year ago** * Active installations **600+** * WordPress version ** 4.1 or higher ** * Tested up to **6.3.8** * PHP version ** 5.2.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/sonetel-website-chat/) * Tag * [free chat](https://pcd.wordpress.org/plugins/tags/free-chat/) * [Advanced View](https://pcd.wordpress.org/plugins/sonetel-website-chat/advanced/) ## Ratings 3.8 out of 5 stars. * [ 4 5-star reviews ](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/?filter=3) * [ 1 2-star review ](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/?filter=2) * [ 1 1-star review ](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/?filter=1) [Your review](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/sonetel-website-chat/reviews/) ## Contributors * [ wpsonetel ](https://profiles.wordpress.org/wpsonetel/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/sonetel-website-chat/)