Title: UVdesk Free Helpdesk Author: Webkul Published: February 17, 2017 Last modified: December 24, 2025 --- Search plugins ![](https://ps.w.org/uvdesk/assets/banner-772x250.png?rev=3303395) ![](https://ps.w.org/uvdesk/assets/icon-256x256.png?rev=3303395) # UVdesk Free Helpdesk By [Webkul](https://profiles.wordpress.org/webkul/) [Download](https://downloads.wordpress.org/plugin/uvdesk.2.1.2.zip) * [Details](https://pcd.wordpress.org/plugins/uvdesk/#description) * [Reviews](https://pcd.wordpress.org/plugins/uvdesk/#reviews) * [Installation](https://pcd.wordpress.org/plugins/uvdesk/#installation) * [Development](https://pcd.wordpress.org/plugins/uvdesk/#developers) [Support](https://wordpress.org/support/plugin/uvdesk/) ## Description Uvdesk is a omni channel helpdesk for providing quick assistance to customers through diverse horizontal mediums. It needs only quick sign up to be yours for delivering fantastic customer support for your channel. Marketplace functionality is available via a separate plugin: [https://store.webkul.com/woocommerce-multivendor-marketplace.html/](https://store.webkul.com/woocommerce-multivendor-marketplace.html/) Point of Sale solution is also available as a separate product: [https://store.webkul.com/woocommerce-point-of-sale.html/](https://store.webkul.com/woocommerce-point-of-sale.html/). Numerous Apps Integrations – [https://support.uvdesk.com/en/folder/30/articles](https://support.uvdesk.com/en/folder/30/articles) Automated Systems – [https://support.uvdesk.com/en/folder/24/articles](https://support.uvdesk.com/en/folder/24/articles) Effective Ticket Tools – [https://support.uvdesk.com/en/folder/29/articles](https://support.uvdesk.com/en/folder/29/articles) Store Upfront Setting – [https://support.uvdesk.com/en/folder/23/articles](https://support.uvdesk.com/en/folder/23/articles) Reports – [https://support.uvdesk.com/en/folder/27/articles](https://support.uvdesk.com/en/folder/27/articles) Much More – [https://support.uvdesk.com/en/](https://support.uvdesk.com/en/) ### Whats new? 1. With the latest upgrade to PWA, now you can use UVdesk seamlessly on your smartphone like a native mobile app with features like offline syncing, mobile view UI, faster page load and addition to the home screen. 2. [YouTube](https://support.uvdesk.com/en/blog/uvdesk-how-to-install-and-configure-youtube-app) app integration is now available along with [SLA](https://support.uvdesk.com/en/blog/uvdesk-sla) and [E-mail](https://support.uvdesk.com/en/blog/uvdesk-ticket-delivery-status) delivery status. 3. Upload File Size of any limit from [Google Drive](https://support.uvdesk.com/en/blog/uvdesk-google-drive), [OneDrive](https://support.uvdesk.com/en/blog/uvdesk-onedrive), [Box](https://support.uvdesk.com/en/blog/uvdesk-box) and [Dropbox](https://support.uvdesk.com/en/blog/uvdesk-dropbox). **Free WordPress Helpdesk** To make the whole process easier for both whether they are customers or support staff for providing efficient support with the assurance that no lead remain unsolved Uvdesk WordPress helpdesk is there to make it true.Provide This app is free of cost. It allows customer to send support request anytime 24×7 Admin and assigned could reply on support request Using effective tools to manage tickets support team could respond quickly. Admin and assigned could distinguish all tickets based on their status Pending, Resolved, Spam, Answered. Support staff can filter any ticket on the basis of Assigned to, Customer, Group, Team, Priority, Type, Tag, Mailbox, Source, after date, before or on a date. To garner customer’s details it allows to fetch order details of woocommerce store Customer support and authentication simultaneously under crow’s net. Both admin and customer gets notified on new query and new reply respectively. Both admin and buyer can view history of tickets. ### External Services **Google reCAPTCHA** This plugin uses Google’s reCAPTCHA service to: – Protect forms from spam submissions – Verify human interaction with forms Service provider: Google LLC – [reCAPTCHA Terms](https://policies.google.com/terms)– [Google Privacy Policy](https://policies.google.com/privacy) **Webkul Services Integration** This plugin includes: 1. Extension Discovery Service( wk.ext.js) – Displays available Webkul extensions within admin panel – Shows compatible addons for your wordpress/woocommerce system 1. Support Portal Integration (wksas.bundle.js) 2. * Shows service status notifications * Displays maintenance updates * Links to official documentation These Webkul services: – Operate in read-only mode – Do not collect user/website data – Only display information from Webkul servers Service provider: Webkul Software Pvt Ltd – [Webkul Privacy Policy](https://webkul.com/privacy-policy/) ## Screenshots * [[ * The first screenshot 1.png shows first step to click on plugin menu and then click on add new sub menu option in dashboard. * [[ * This screen shot description corresponds to 2.png. and it shows to click on upload plugin button. * [[ * This screen shot description corresponds to 3.png. and it shows to choose files for uploading the required plugin zip. * [[ * This screen shot description corresponds to 4.png. and it shows to install button which on clicks install the plugin. * [[ * This screen shot description corresponds to 5.png. and it shows to Option to activate the plugin once installed. * [[ * This screen shot description corresponds to 6.png. and it shows to Settings for the uvdesk app plugin. * [[ * This screen shot description corresponds to 7.png. and it shows to various option provided for the settings of uvdesk app plugin and how it works using these settings. * [[ * This screen shot description corresponds to 8.png. and it shows that you need to go to domain you have selected like opencart.uvdesk.com and after login as shown you need to create and access token which you will later use in uvdesk settings. * [[ * This screen shot description corresponds to 9.png. this screen shot shows front end view of the plugin for the admin means list of tickets with various facilities. * [[ * This screen shot description corresponds to 10.png. This screen shows the single ticket view which includes threads of tickets. * [[ * This screen shot description corresponds to 11.png. This screen shows the shows the login for form where admin and customer both can login and will be redirected to their respective pages after valid login details. * [[ * This screen shot description corresponds to 12.png. This screen shows the ticket list view for the customer. * [[ * This screen shot description corresponds to 13.png. This screen shows the tickets is also synced main uvdesk site. ## Installation #### Minimum Requirements * WordPress 6.7 or greater * PHP version 7.4 or greater * MySQL version 5.0 or greater * WordPress Memory limit of 64 MB or greater (128 MB or higher is preferred) 1. Upload the `uvdesk` folder to the `/wp-content/plugins/` directory 2. Activate the plugin through the ‘Plugins’ menu in WordPress 3. Configure the plugin using the ‘uvdesk-settings’ menu #### Connect with us * Check out [Our Website](https://webkul.com/) * Join our [Facebook Group](https://www.facebook.com/webkul/) * Visit our [Instagram Page](https://www.instagram.com/lifeatwebkul/) * Follow us on [X(formerly Twitter)](https://x.com/webkul/) * Learn more on our [YouTube Channel](https://www.youtube.com/webkul) * Follow us on [LinkedIn](https://in.linkedin.com/company/webkul) * Rate us on [WordPress](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=5/#new-post/) 🙂 #### Privacy notices For showing extensions and the support and services menu we are using our Webkul Services. So, confirming the privacy policies is recommended. * Extensions [Webkul Policy](https://webkul.com/privacy-policy/) #### Developer Resources UVdesk Free Helpdesk is open-source software and is made to be extended. To reduce zip size and optimize the code, we have added minified css and js assets but developers can find non-minified (un-compressed) sources at our public ([github repository](https://github.com/uvdesk/wordpress/)) here. ## FAQ For any Query please generate a ticket at [https://support.uvdesk.com/](https://support.uvdesk.com/) ## Reviews ![](https://secure.gravatar.com/avatar/2997f71c2b7dfefeec90506f4529c51e580514f376a856263b3b299b54f8a934? s=60&d=retro&r=g) ### 󠀁[Great Service](https://wordpress.org/support/topic/great-service-162/)󠁿 [ltelleria](https://profiles.wordpress.org/ltelleria/) May 16, 2018 they went above and beyond to help me with the plugin installation, excellent support. love the features on the plugin ![](https://secure.gravatar.com/avatar/4fba3847b939d7812579a3eb1c0170a803111150c21975a9f4970b94eb3daeea? s=60&d=retro&r=g) ### 󠀁[webkul scamm](https://wordpress.org/support/topic/webkul-scamm-2/)󠁿 [pmarino](https://profiles.wordpress.org/pmarino/) September 13, 2017 Do not invest a dollar, in this company, their modules, they do not work, full of bugs, their support equals zero. I’ve invested over $ 20000 in this company after 9 months, I find a site that is not working, not active, and full of errors. Webkul has ruined my life, do not let it ruin yours. ![](https://secure.gravatar.com/avatar/37d801ffe74c4d86deb0f54e2dd0177c2fb97487d97200aa609c7127648fac65? s=60&d=retro&r=g) ### 󠀁[Simply + powerful helpdesk system](https://wordpress.org/support/topic/simply-integrate-with-my-site/)󠁿 [Eric Support](https://profiles.wordpress.org/nikhilsupport/) March 6, 2017 I tried this plug-in and I am glad that it provides various features which are mandatory for better customer assistance because my customers are my business. I can integrate it with my social media and it generates tickets from there :D. I can create custom forms in it and can add anywhere on my website. Workflows are just awesome and much more, I don’t want to ruin surprises, try urself plus it free for 4 agents 😉 [ Read all 3 reviews ](https://wordpress.org/support/plugin/uvdesk/reviews/) ## Contributors & Developers “UVdesk Free Helpdesk” is open source software. The following people have contributed to this plugin. Contributors * [ Webkul ](https://profiles.wordpress.org/webkul/) * [ UVdesk ](https://profiles.wordpress.org/uvdesk/) [Translate “UVdesk Free Helpdesk” into your language.](https://translate.wordpress.org/projects/wp-plugins/uvdesk) ### Interested in development? [Browse the code](https://plugins.trac.wordpress.org/browser/uvdesk/), check out the [SVN repository](https://plugins.svn.wordpress.org/uvdesk/), or subscribe to the [development log](https://plugins.trac.wordpress.org/log/uvdesk/) by [RSS](https://plugins.trac.wordpress.org/log/uvdesk/?limit=100&mode=stop_on_copy&format=rss). ## Changelog #### 2.1.2 – 2025-12-16 Fixed: Escaping functions for translations. Fixed: Coding standards issues according to new PHPCS version 4.0. #### 2.1.1 – 2025-05-30 Fixed: Minor issue regarding warning message on admin ticket listing page, if it is empty. #### 2.1.0 – 2025-05-30 * Added: Activation functions, domain validation, and translations. * Updated: Admin panel, file structure to use singleton pattern. * Fixed: CSS issues with new WordPress versions, minor code formatting, and security vulnerabilities. #### 2.0.1 1. Fixed the issue of creating multiple page on activating plugin. 2. Added the additional checks for the token validation. #### 2.0.0 1. Admin access is been provided in the wordpress backend. 2. Improved user interface for both admin and customer side ticket system. 3. Removed bootstrap dependency. 4. Added feature of automatic redirection according to user role at login. 5. Updated module according to the latest API. #### 1.0.0 Initial release ## Meta * Version **2.1.2** * Last updated **3 months ago** * Active installations **10+** * WordPress version ** 6.7 or higher ** * Tested up to **6.9.4** * PHP version ** 7.4 or higher ** * Language * [English (US)](https://wordpress.org/plugins/uvdesk/) * Tags * [helpdesk](https://pcd.wordpress.org/plugins/tags/helpdesk/)[support tickets](https://pcd.wordpress.org/plugins/tags/support-tickets/) * [Advanced View](https://pcd.wordpress.org/plugins/uvdesk/advanced/) ## Ratings 3.7 out of 5 stars. * [ 2 5-star reviews ](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=5) * [ 0 4-star reviews ](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=4) * [ 0 3-star reviews ](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=3) * [ 0 2-star reviews ](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=2) * [ 1 1-star review ](https://wordpress.org/support/plugin/uvdesk/reviews/?filter=1) [Add my review](https://wordpress.org/support/plugin/uvdesk/reviews/#new-post) [See all reviews](https://wordpress.org/support/plugin/uvdesk/reviews/) ## Contributors * [ Webkul ](https://profiles.wordpress.org/webkul/) * [ UVdesk ](https://profiles.wordpress.org/uvdesk/) ## Support Got something to say? Need help? [View support forum](https://wordpress.org/support/plugin/uvdesk/) ## Donate Would you like to support the advancement of this plugin? [ Donate to this plugin ](https://webkul.com/contact-us/)