Title: WP Customer Feedback
Author: Adrian Gray
Published: <strong>January 22, 2015</strong>
Last modified: April 22, 2015

---

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![](https://ps.w.org/wp-customer-feedback/assets/banner-772x250.png?rev=1076569)

This plugin **hasn’t been tested with the latest 3 major releases of WordPress**.
It may no longer be maintained or supported and may have compatibility issues when
used with more recent versions of WordPress.

![](https://s.w.org/plugins/geopattern-icon/wp-customer-feedback_585858.svg)

# WP Customer Feedback

 By [Adrian Gray](https://profiles.wordpress.org/endual/)

[Download](https://downloads.wordpress.org/plugin/wp-customer-feedback.1.3.0.zip)

 * [Details](https://pcd.wordpress.org/plugins/wp-customer-feedback/#description)
 * [Reviews](https://pcd.wordpress.org/plugins/wp-customer-feedback/#reviews)
 *  [Installation](https://pcd.wordpress.org/plugins/wp-customer-feedback/#installation)
 * [Development](https://pcd.wordpress.org/plugins/wp-customer-feedback/#developers)

 [Support](https://wordpress.org/support/plugin/wp-customer-feedback/)

## Description

#### Sick of wondering what your visitors are thinking?

A loyal customer of a small business website can spend thousands of dollars over
the course of a few years. Smart business owners spend up big on ads, coupons, and
discounts, to get new customers in the door.

#### But getting new customers should be just the start

To keep customers happy and engaged you need to understand them. Do you know:

 * How they got to your site?
 * What products they want to see?
 * What features they think your site needs?
 * Is anything holdeing them back from buying more?
 * Are there things you could be doing better?

You’re always better off knowing more. If you know what’s putting people off, you
can change it. If you know what people love, you can give them more of it. You need
all the customer feedback you can get.

#### Savvy people get feedback from their users.

The problem is that very few people use contact pages to give customer feedback.
It’s an additional point of friction – it’s just easier for your potential customers
to click the back page than to hunt out your contact page.

Opening up comments is better, but not by much. You have to take care of spam, and
you can bet competitors will be reading your comments too.

What if you had an easy way to ask users for feedback, at the most point in the 
sales funnel most valuable to you, and then get the feedback emailed directly to
you?

#### Getting customer feedback is what WP Customer Feedback is all about

Hearing your customers’ feedback is awesome, especially for usability issues, prioritizing
features and gaining insights into potential new features.

With more insight into your visitor’s thinking you can:

 * Know what people really think
 * Better tailor your content
 * Dramatically increase leads and conversions

#### Current customization options

 * Panel title and feedback question
 * Pop up panel title bar color
 * Email request text
 * Submit button text
 * Delay before panel scrolls into view
 * Thankyou text after feedback submitted

#### Video walk through

[Video walk through in Wistia](https://swoon.wistia.com/medias/cj34mg9sbp)

Suggestions for improvements are always welcome, and I love to hear suggestions 
for new plugins.

email: adrian@endual.com
 twitter: @endual

## Screenshots

 * [[
 * On page pop-in windows
 * [[
 * Getting user suggestions
 * [[
 * Researching user actions

## Installation

 1. Upload the `wp-customer-feedback` folder to your `/wp-content/plugins/` directory
 2. Activate the plugin through the ‘Plugins’ menu in WordPress
 3. Place `[get-feedback]` in your pages or posts.

## FAQ

  Short codes

Short codes are a way to add functionality to a site through simple special text.
You can change the colour of the panel, and the delay before the panel is displayed.

  Setting the Title Bar Color

The Title Bar Color is the visible title in that enters the screen for your user
to click. You can set this to whatever color works best with your site. If you want
the Title Bar Color red, then you could use the following:

[get-feedback color=”red”]

There is support for many named colors on the web. For a full list see here.

[http://css-tricks.com/snippets/css/named-colors-and-hex-equivalents/](http://css-tricks.com/snippets/css/named-colors-and-hex-equivalents/)

  Setting the Title

The title is the panel title propting the user to submit feedback. You’ll generally
set this to the question you want feedback for. Note that there should be a maximum
of about 30 characters for the title – but this depends on site fonts and which 
words you use. To ask for feedback on “What feature would you like to see next?”
you would put:

[get-feedback title=”What feature would you like to see next?”]

  Setting the Question

The question is the prompt for user feedback, and appears in the text field until
the user starts typing in a response. By default this will be the same as the title,
but is customisable. To ask the question “How did you find us?” you would put:

[get-feedback question=”How did you find us?”]

  Setting the Email request field

The default request for an email address is “Your email address?”, you can change
it here. To use “Enter e-mail address”, you would put:

[get-feedback email=”Enter e-mail address”]

  Setting the Submit button text

The Submit button is the button the user presses when submitting feedback. Some 
people get dramatically different response rates with different button text. You
may want to try alternative text. To use “Send”, you would put:

[get-feedback submit=”Send”]

  Setting the Thankyou message

The “Thankyou message” is a brief note to display the user on submitting of feedback.
The default thankyou message is “Thanks for the feedback!”. To use an alternate,
say “Great, we’ll get straight on this.”, you would use:

[get-feedback thankyou=”Great, we’ll get straight on this.”]

  Setting the Delay

You can set a delay between loading a page, and showing the feeback panel by using
the delay setting. To delay the panel by three seconds you would put:

[get-feedback delay=”3″]

  Combining settings

All of the above setting can be combined as you like. To have a blue panel, asking“
How did you find us?”, which waits 5 seconds before showing up, you would put:

[get-feedback color=”blue” title=”How did you find us?” delay=”5″]

  Why am I seeing the wrong feedback question?

WP Customer Feedback uses the first request finds for a feedback panel. When you
show a list of posts, such as with a blog, WP Customer Feeback will use the first
relevant shortcode it finds. Which is considered ‘first’ depends on how the posts
are show, but it is usually the first post created.

## Reviews

![](https://secure.gravatar.com/avatar/d298e129237d066fb8ed7594af17b4a76e6faef51aeac3ed6029a398cb3580f5?
s=60&d=retro&r=g)

### 󠀁[needs required fields or captcha](https://wordpress.org/support/topic/needs-required-fields-or-captcha/)󠁿

 [highprrrr](https://profiles.wordpress.org/highprrrr/) September 3, 2016 1 reply

I got an email message that was completely blank. Users should not be able to click“
submit” unless they’ve actually typed something in.

 [ Read all 4 reviews ](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/)

## Contributors & Developers

“WP Customer Feedback” is open source software. The following people have contributed
to this plugin.

Contributors

 *   [ Adrian Gray ](https://profiles.wordpress.org/endual/)

[Translate “WP Customer Feedback” into your language.](https://translate.wordpress.org/projects/wp-plugins/wp-customer-feedback)

### Interested in development?

[Browse the code](https://plugins.trac.wordpress.org/browser/wp-customer-feedback/),
check out the [SVN repository](https://plugins.svn.wordpress.org/wp-customer-feedback/),
or subscribe to the [development log](https://plugins.trac.wordpress.org/log/wp-customer-feedback/)
by [RSS](https://plugins.trac.wordpress.org/log/wp-customer-feedback/?limit=100&mode=stop_on_copy&format=rss).

## Changelog

#### 1.3.0

Required WordPress bumped to 3.5 to allow for use of the Color Picker class
 Additional
parameters added to shortcode: * question – the feedback question guide text * email–
email address field guide text * submit – sumbit button text * thankyou – text displayed
on feedback submitted

#### 1.2.1

Shutdown panel immediately on submit clicked

#### 1.2.0

Added ability to show with non full page posts
 Minor panel responsive design fix
Fixed CSS font variable issue Updated email header Stripping slashes from email 
body Maintain linebreaks in feedback body

#### 1.1.1

Fix minor JS class bug from 1.1.0

#### 1.1.0

Updated readme.txt for WordPress 4.2
 Namespaced all CSS Added close button to panel
when visible Changed cursor to pointer over panel header

#### 1.0.2

Updated readme.txt to include better shortcode info and added video to readme home
tab.

#### 1.0.1

Updated readme to reflect title parameter

#### 1.0.0

Added ‘title’ to a user parameters
 Improved panel behaviour during window resize
Additional shortcode instructions added

#### 0.1.1

Removed footer text
 Updated screenshots to reflect UI update Improved feedback 
email Changed image asset location Bug fixes

#### 0.1.0

Initial release

## Meta

 *  Version **1.3.0**
 *  Last updated **11 years ago**
 *  Active installations **50+**
 *  WordPress version ** 3.5 or higher **
 *  Tested up to **4.2.39**
 *  Language
 * [English (US)](https://wordpress.org/plugins/wp-customer-feedback/)
 * Tags
 * [customer](https://pcd.wordpress.org/plugins/tags/customer/)[customer feedback](https://pcd.wordpress.org/plugins/tags/customer-feedback/)
   [feedback](https://pcd.wordpress.org/plugins/tags/feedback/)[review](https://pcd.wordpress.org/plugins/tags/review/)
   [user feedback](https://pcd.wordpress.org/plugins/tags/user-feedback/)
 *  [Advanced View](https://pcd.wordpress.org/plugins/wp-customer-feedback/advanced/)

## Ratings

 4.3 out of 5 stars.

 *  [  2 5-star reviews     ](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/?filter=5)
 *  [  0 4-star reviews     ](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/?filter=4)
 *  [  1 3-star review     ](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/?filter=3)
 *  [  0 2-star reviews     ](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/?filter=2)
 *  [  0 1-star reviews     ](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/?filter=1)

[Add my review](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/#new-post)

[See all reviews](https://wordpress.org/support/plugin/wp-customer-feedback/reviews/)

## Contributors

 *   [ Adrian Gray ](https://profiles.wordpress.org/endual/)

## Support

Got something to say? Need help?

 [View support forum](https://wordpress.org/support/plugin/wp-customer-feedback/)