Upgrading your OneDesk plugin will allow you to stay up to date with any new features and\/or bug fixes.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":2092503,"resolution":"128x128","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":2092503,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":[],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":2092503,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":2092503,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":2092503,"resolution":"3","location":"assets","locale":""},"screenshot-4.png":{"filename":"screenshot-4.png","revision":2092503,"resolution":"4","location":"assets","locale":""}},"screenshots":{"1":"Admin settings page to customize the OneDesk widget.","2":"Closed OneDesk widget","3":"Minimally expanded OneDesk widget","4":"Maximally expanded OneDesk widget"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[1953,2360,5593,2345,7135],"plugin_category":[34,39,58],"plugin_contributors":[171788,171789],"plugin_business_model":[],"class_list":["post-104130","plugin","type-plugin","status-publish","hentry","plugin_tags-accessibility","plugin_tags-business","plugin_tags-customer","plugin_tags-productivity","plugin_tags-project-management","plugin_category-accessibility","plugin_category-business","plugin_category-user-management","plugin_contributors-onedesk","plugin_contributors-tylerrwatsonn","plugin_committers-onedesk","plugin_support_reps-onedesk"],"banners":{"banner":"https:\/\/ps.w.org\/onedesk\/assets\/banner-772x250.png?rev=2092503","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/onedesk\/assets\/icon-128x128.png?rev=2092503","icon_2x":false,"generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/onedesk\/assets\/screenshot-1.png?rev=2092503","caption":"Admin settings page to customize the OneDesk widget."},{"src":"https:\/\/ps.w.org\/onedesk\/assets\/screenshot-2.png?rev=2092503","caption":"Closed OneDesk widget"},{"src":"https:\/\/ps.w.org\/onedesk\/assets\/screenshot-3.png?rev=2092503","caption":"Minimally expanded OneDesk widget"},{"src":"https:\/\/ps.w.org\/onedesk\/assets\/screenshot-4.png?rev=2092503","caption":"Maximally expanded OneDesk widget"}],"raw_content":"\n
OneDesk provides your business with three customer-facing apps that you can put on your website to start interacting with your customers and website visitors. This process is now made even simpler with the creation of this plugin. Simply follow the installation steps and provide your customers with quick access to the OneDesk widget that houses the following features:<\/p>\n\n
1 - The Messenger<\/em> tab application allows you to chat with your customers in real time. These chats can then be captured as tickets.<\/p>\n\n 2 - The Portal<\/em> tab provides an interface for your customers to track their tickets with you. Once here, they can update themselves on the status, as well as engage with the agents responsible for their ticket.<\/p>\n\n 3 - The New<\/em> tab provides a form for your customer to submit new tickets.<\/p>\n\n Through this plugin, access to your OneDesk customer apps can now be incorporated into your website in just a couple of clicks!<\/p>\n\n For more information about these applications, please visit https:\/\/www.onedesk.com\/videos-using-onedesk\/customer-apps\/.<\/p>\n\n\n Why does the widget display \u201cIncorrect URL\u201d when I try to open it?\nNavigate to the OneDesk Plugin settings page and ensure that the URI is entered correctly.<\/p>\n\n Where do I find my URI?\nThere are multiple ways to find your URI. The simplest way is to login to your OneDesk account, navigate to \u201cAdministrator Settings\u201d (the gear icon) and click on \u201dTickets\u201d under the \u201dApplications\u201d tab and your URI is found between the @ and the first period. (ex: for tickets@acme<\/em>.onedesk.com URI=acme)<\/p>\n\n\n v0.1.0\n* Initial Release.<\/p>","raw_excerpt":"This plugin allows you to seamlessly add the OneDesk widget to your website and customize it to fit your website aesthetic in order to enhance the ove …","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/104130","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=104130"}],"author":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/onedesk"}],"wp:attachment":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=104130"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=104130"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=104130"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=104130"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=104130"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=104130"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}\n