{"id":111417,"date":"2019-10-31T08:50:36","date_gmt":"2019-10-31T08:50:36","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/engagebay-livechat\/"},"modified":"2025-09-11T16:37:24","modified_gmt":"2025-09-11T16:37:24","slug":"engagebay-livechat","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/engagebay-livechat\/","author":16360903,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1.5","stable_tag":"1.1.5","tested":"6.8.5","requires":"5.0","requires_php":"7.2","requires_plugins":null,"header_name":"EngageBay Live Chat Support","header_author":"EngageBay","header_description":"EngageBay LiveChat is the simplest and quickest way to build simple, stylish and responsive forms. 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journey<\/strong> in one place<\/li>\n<li>\ud83d\udce2 Send <strong>proactive messages<\/strong> to invite visitors to chat<\/li>\n<li>\ud83d\udcd1 Access detailed <strong>chat transcripts<\/strong> for insights<\/li>\n<li>\ud83e\udd1d Build trust and enhance your <strong>brand reputation<\/strong><\/li>\n<li>\ud83d\udc65 Provide agents with full <strong>customer information<\/strong> during chats<\/li>\n<li>\u2b50 Collect <strong>customer feedback<\/strong> after each session<\/li>\n<li>\ud83d\udc68\u200d\ud83d\udc69\u200d\ud83d\udc67 Collaborate as a <strong>team<\/strong> for quick solutions<\/li>\n<li>\ud83d\udcca Measure performance with in-depth <strong>reports &amp; analytics<\/strong><\/li>\n<li>\ud83e\udd16 Use the upcoming <strong>chatbot feature<\/strong> for automated engagement<\/li>\n<\/ul>\n\n\n\n<h3>\ud83d\udd11 Key Features<\/h3>\n\n<ul>\n<li>\ud83d\udda5\ufe0f Install the chat widget on <strong>unlimited websites<\/strong> at no extra cost<\/li>\n<li>\ud83c\udfa8 Fully <strong>customize the chat widget<\/strong> to match your brand style<\/li>\n<li>\u2328\ufe0f Create <strong>shortcuts<\/strong> for common replies to save time<\/li>\n<li>\ud83d\udd04 Seamlessly <strong>transfer chats<\/strong> between agents<\/li>\n<li>\ud83d\udc40 Track visitors as they browse your site for <strong>context-based support<\/strong><\/li>\n<li>\ud83d\udce7 Send <strong>chat transcripts via email<\/strong> once sessions end<\/li>\n<\/ul>\n\n<h3>Why Choose EngageBay Live Chat Support?<\/h3>\n\n<p>Unlike generic chat plugins, EngageBay combines <strong>live chat + CRM + helpdesk<\/strong> into a single powerful platform. That means every chat becomes a potential lead or support ticket automatically.<\/p>\n\n<!--section=installation-->\n<p>Follow any of the methods below to install and set up EngageBay Live Chat Support.<\/p>\n\n<h3>A) Install from WordPress admin (recommended)<\/h3>\n\n<ol>\n<li>Log in to your WordPress admin panel.<\/li>\n<li>Go to <strong>Plugins \u2192 Add New<\/strong>.<\/li>\n<li>In the search box type <strong>EngageBay Live Chat Support<\/strong> and locate the plugin.<\/li>\n<li>Click <strong>Install Now<\/strong> and then <strong>Activate<\/strong>.<\/li>\n<li>After activation, you will see a new <strong>EngageBay<\/strong> menu item in the admin sidebar.<\/li>\n<\/ol>\n\n<h3>B) Upload plugin ZIP (manual install)<\/h3>\n\n<ol>\n<li>Download the plugin ZIP from our website.<\/li>\n<li>In WordPress admin go to <strong>Plugins \u2192 Add New \u2192 Upload Plugin<\/strong>.<\/li>\n<li>Choose the plugin ZIP file, click <strong>Install Now<\/strong>, then <strong>Activate<\/strong>.<\/li>\n<\/ol>\n\n<h3>C) Manual code installation<\/h3>\n\n<p>If you prefer not to use the plugin, you can add the EngageBay tracking code directly:\n1. Log in to your EngageBay account and copy the <strong>API &amp; Tracking Code<\/strong> from <strong>Account Settings \u2192 API &amp; Tracking Code<\/strong>.\n2. Paste the code into your theme\u2019s header (before <code>&lt;\/head&gt;<\/code>) or use a \u201cHeader &amp; Footer Scripts\u201d plugin.<\/p>\n\n<h3>Connect and enable Live Chat<\/h3>\n\n<ol>\n<li>After plugin activation, go to <strong>EngageBay \u2192 Settings<\/strong> (or <strong>Settings \u2192 EngageBay Live Chat<\/strong>).<\/li>\n<li>Paste your <strong>EngageBay API &amp; Tracking Code<\/strong> or Widget Code from your EngageBay dashboard.<\/li>\n<li>In your EngageBay account, go to the <strong>Live Chat<\/strong> module \u2192 <strong>Chat Widget<\/strong>, toggle <strong>Enable Live Chat<\/strong>, customize widget settings, and save.<\/li>\n<li>Return to your site and confirm the chat widget appears on the frontend.<\/li>\n<\/ol>\n\n<h3>Verify the widget<\/h3>\n\n<ul>\n<li>Open your site in an incognito\/private browser window and check for the chat bubble.<\/li>\n<li>In your EngageBay Live Chat dashboard you should see incoming visitor sessions.<\/li>\n<\/ul>\n\n<h3>Troubleshooting<\/h3>\n\n<ul>\n<li>If nothing shows, clear server \/ plugin \/ CDN caches and reload.<\/li>\n<li>Ensure you pasted the correct API &amp; Tracking Code.<\/li>\n<li>Make sure the Chat Widget is enabled in your EngageBay account.<\/li>\n<li>Check if your site has CSP rules blocking EngageBay scripts.<\/li>\n<\/ul>\n\n<!--section=faq-->\n<dl>\n<dt id='do%20i%20need%20an%20engagebay%20account%3F'><h3>Do I need an EngageBay account?<\/h3><\/dt>\n<dd><p>Yes. This plugin requires a free <a href=\"https:\/\/www.engagebay.com\">EngageBay account<\/a>.<\/p><\/dd>\n<dt id='is%20engagebay%20live%20chat%20free%3F'><h3>Is EngageBay Live Chat free?<\/h3><\/dt>\n<dd><p>Yes! EngageBay offers a free plan with Live Chat features. Paid plans are available for advanced features.<\/p><\/dd>\n<dt id='can%20i%20capture%20leads%20directly%20into%20engagebay%20crm%3F'><h3>Can I capture leads directly into EngageBay CRM?<\/h3><\/dt>\n<dd><p>Absolutely. Every chat session can be saved as a contact in EngageBay CRM, so you can follow up later.<\/p><\/dd>\n<dt id='does%20it%20slow%20down%20my%20site%3F'><h3>Does it slow down my site?<\/h3><\/dt>\n<dd><p>No. The chat widget is lightweight and loads asynchronously, so it won\u2019t impact your site speed.<\/p><\/dd>\n<dt id='can%20i%20customize%20the%20chat%20widget%3F'><h3>Can I customize the chat widget?<\/h3><\/dt>\n<dd><p>Yes. You can fully customize the colors, text, and behavior of the chat widget from your EngageBay dashboard.<\/p><\/dd>\n<dt id='my%20question%20is%20not%20listed'><h3>My question is not listed<\/h3><\/dt>\n<dd><p>Please visit out our <a href=\"https:\/\/www.engagebay.com\/support\">support page<\/a> for help documentation and access other support channels or simply send us an email to support@engagebay.com.<\/p>\n\n<\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.1.5<\/h4>\n\n<ul>\n<li>Updated readme<\/li>\n<\/ul>","raw_excerpt":"Add real-time live chat support to your WordPress site with EngageBay. 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