{"id":120405,"date":"2020-04-24T09:32:11","date_gmt":"2020-04-24T09:32:11","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/lite-ticket-help-desk-system-pro\/"},"modified":"2025-12-17T15:07:38","modified_gmt":"2025-12-17T15:07:38","slug":"ticket-help-desk-system-lite","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/ticket-help-desk-system-lite\/","author":12764344,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"4.5.2","stable_tag":"trunk","tested":"6.9.4","requires":"4.6","requires_php":"5.6","requires_plugins":null,"header_name":"(Lite) Ticket Help Desk System Pro","header_author":"Gigsix | Alisaleem252","header_description":"Easily Setup Helpdesk Support System for Multiple Companies","assets_banners_color":"305775","last_updated":"2025-12-17 15:07:38","external_support_url":"","external_repository_url":"","donate_link":"https:\/\/webostock.com\/market-item\/multi-helpdesk-ticket-system-pro\/31392\/","header_plugin_uri":"http:\/\/multihelpdesk.com\/","header_author_uri":"http:\/\/alisaleem252.com","rating":5,"author_block_rating":0,"active_installs":10,"downloads":2422,"num_ratings":2,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq"],"tags":[],"upgrade_notice":[],"ratings":{"1":0,"2":0,"3":0,"4":0,"5":1},"assets_icons":{"icon-256x256.png":{"filename":"icon-256x256.png","revision":2290882,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":2290882,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":[],"block_files":[],"assets_screenshots":[],"screenshots":[],"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[4049,1104,10582,4773,10581],"plugin_category":[47,58],"plugin_contributors":[87565],"plugin_business_model":[],"class_list":["post-120405","plugin","type-plugin","status-publish","hentry","plugin_tags-helpdesk","plugin_tags-support","plugin_tags-support-system","plugin_tags-ticket","plugin_tags-ticket-system","plugin_category-education-and-support","plugin_category-user-management","plugin_contributors-zinger252","plugin_committers-zinger252"],"banners":{"banner":"https:\/\/ps.w.org\/ticket-help-desk-system-lite\/assets\/banner-772x250.png?rev=2290882","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/ticket-help-desk-system-lite\/assets\/icon-256x256.png?rev=2290882","icon_2x":"https:\/\/ps.w.org\/ticket-help-desk-system-lite\/assets\/icon-256x256.png?rev=2290882","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>Host A Support Tickets System Website with WordPress.\nMulti Helpdesk empowers your WordPress with the helpdesk ticket system Business Model. Where companies from all around the globe could join your website to host their own support system.<\/p>\n\n<h4>General Features<\/h4>\n\n<p>Responsive Layout\nMultiple skins\nCompanies on Subdomains.\nUsage Documentation\nDeveloper Documentation\nChangeable Themes\nFeatures Can be Extended.<\/p>\n\n<h4>Company Admin Features<\/h4>\n\n<p>Can Create Helpdesk\nConfigure Support Homepage\nConfigure FAQ (html\/text)\nConfigure Company Introduction (html\/text)\nCan add\/edit\/view\/delete Agents\nCan add\/edit\/view\/delete\/block Customers\nCan respond To Tickets\nCan assign Tickets To Agents\nConfigure Tickets Settings\nChange Skin<\/p>\n\n<h4>Premium Admin Demo<\/h4>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=zWKjsxoGCto]<\/p>\n\n<h4>Customer Features<\/h4>\n\n<p>Can Edit Profile\nCan Create Ticket\nCan Solve Ticket\nCan Rate Tickets<\/p>\n\n<h4>Premium Customer Demo<\/h4>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=rF122c5KcQA]<\/p>\n\n<h4>Agent Features<\/h4>\n\n<p>Can add\/edit\/view\/delete\/block Customers\nCan Respond To Tickets\nCan Close Tickets\nCan Edit Profile<\/p>\n\n<h4>Pro Features<\/h4>\n\n<ul>\n<li><p>Core UI Theme<\/p><\/li>\n<li><p>Admin LTE Theme<\/p><\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/webostock.com\/market-item\/multi-helpdesk-ticket-system-pro\/31392\/\">Get Pro<\/a><\/p>\n\n<!--section=installation-->\n<p>This section describes how to install the plugin and get it working.<\/p>\n\n<p>e.g.<\/p>\n\n<ol>\n<li>Upload the plugin files to the <code>\/wp-content\/plugins\/multihelpdesk-lite<\/code> directory, or install the plugin through the WordPress plugins screen directly.<\/li>\n<li>Activate the plugin through the 'Plugins' screen in WordPress<\/li>\n<li>Use the Settings-&gt;Plugin Name screen to configure the plugin<\/li>\n<li>(Make your instructions match the desired user flow for activating and installing your plugin. Include any steps that might be needed for explanatory purposes)<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='how%20do%20i%20view%20the%20support%20helpdesk'><h3>How do i view the support helpdesk<\/h3><\/dt>\n<dd><p>By default YOURSITE.COM\/company will display the helpdesk homepage, which you can change from the settings.<\/p><\/dd>\n<dt id='how%20many%20agents%20and%20tickets%20can%20i%20create'><h3>How Many Agents and tickets can i create<\/h3><\/dt>\n<dd><p>You can create unlimited tickets.<\/p><\/dd>\n<dt id='why%20should%20i%20buy%20premium%20version'><h3>Why should i buy premium version<\/h3><\/dt>\n<dd><p>You will get 2 additional responsive themes<\/p><\/dd>\n\n<\/dl>","raw_excerpt":"Host A helpdesk ticket system Website with WordPress. Multi Helpdesk empowers your WordPress with the Support Ticket System.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/120405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=120405"}],"author":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/zinger252"}],"wp:attachment":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=120405"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=120405"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=120405"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=120405"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=120405"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=120405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}