{"id":146658,"date":"2022-06-13T16:31:32","date_gmt":"2022-06-13T16:31:32","guid":{"rendered":"https:\/\/en-ca.wordpress.org\/plugins\/help-dialog\/"},"modified":"2026-02-23T01:09:59","modified_gmt":"2026-02-23T01:09:59","slug":"help-dialog","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/help-dialog\/","author":15049129,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"3.3.6","stable_tag":"3.3.6","tested":"6.9.4","requires":"5.4","requires_php":"5.6","requires_plugins":null,"header_name":"Help Dialog","header_author":"Echo Plugins","header_description":"Show Help Dialog on any page so that your customers can browse FAQs and knowledge base articles right from the chat window or contact you without leaving the page.","assets_banners_color":"99bac0","last_updated":"2026-02-23 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Chat<\/p>","2":"<p>Live Agent Handover<\/p>","3":"<p>Analytics (PRO)<\/p>"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[240094,5707,2364,4049,2379],"plugin_category":[41,47],"plugin_contributors":[92483],"plugin_business_model":[],"class_list":["post-146658","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-gpt","plugin_tags-chat","plugin_tags-chatbot","plugin_tags-helpdesk","plugin_tags-live-chat","plugin_category-communication","plugin_category-education-and-support","plugin_contributors-echoplugins","plugin_committers-echoplugins","plugin_support_reps-echowpsupport"],"banners":{"banner":"https:\/\/ps.w.org\/help-dialog\/assets\/banner-772x250.jpg?rev=3308803","banner_2x":"https:\/\/ps.w.org\/help-dialog\/assets\/banner-1544x500.jpg?rev=3308803","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/help-dialog\/assets\/icon-128x128.png?rev=2741771","icon_2x":"https:\/\/ps.w.org\/help-dialog\/assets\/icon-256x256.png?rev=2741771","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/help-dialog\/assets\/screenshot-1.jpg?rev=3308803","caption":"<p>AI Chat<\/p>"},{"src":"https:\/\/ps.w.org\/help-dialog\/assets\/screenshot-2.jpg?rev=3308803","caption":"<p>Live Agent Handover<\/p>"},{"src":"https:\/\/ps.w.org\/help-dialog\/assets\/screenshot-3.jpg?rev=3308803","caption":"<p>Analytics (PRO)<\/p>"}],"raw_content":"<!--section=description-->\n<p><strong>\u26a0\ufe0f This plugin is being discontinued.<\/strong> We recommend switching to <a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\/\">Echo Knowledge Base<\/a> which includes a free, more powerful AI Chat.<\/p>\n\n<p><strong>Features not available in KB AI Chat:<\/strong> FAQs in the chat widget, article search in the chat widget, and direct contact form in the chat widget.<\/p>\n\n<p><strong>Free KB AI Chat features:<\/strong>\n* Built-in ChatGPT and Google Gemini support\n* AI training from your KB articles\n* Source citations in AI responses\n* Chat history and analytics\n* AI Smart Search<\/p>\n\n<p><strong>PRO features:<\/strong>\n* Agent Handoff and Feedback\n* Email Notifications\n* PDF Training Data<\/p>\n\n<p>Learn more about <a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\/\">Echo Knowledge Base<\/a>.<\/p>\n\n<h3>\u2705 AI Chat Integration<\/h3>\n\n<p>AI Chat can answer questions based on content from your Knowledge Base, FAQs, internal documentation, notes, pages, or any other information source.<\/p>\n\n<p><strong>73 % fewer repeat tickets (our own numbers)<\/strong>\nAfter enabling AI Chat, we saw a 73 percent drop in repetitive questions response times shrank, customers got answers faster, and the team could finally tackle higher-value projects without hiring extra staff.<\/p>\n\n<p><strong>Why Customers Love It<\/strong><\/p>\n\n<ul>\n<li><strong>Answers in Seconds, Day or Night<\/strong>\nThe bot reads your KB articles, FAQs, pages, and internal notes, then delivers clear replies before a ticket ever lands in your inbox.<\/li>\n<li><strong>Set-Up in a Coffee Break<\/strong>\nA guided wizard walks you from install to \u201clive\u201d in under 30 minutes. No coding, no APIs, no fuss.<\/li>\n<li><strong>Visible ROI, Fast<\/strong>\nMost teams cut repeat questions by the first week freeing staff for revenue-generating work instead of copy-and-paste responses.<\/li>\n<\/ul>\n\n<p><strong>Built-In Extras<\/strong><\/p>\n\n<ul>\n<li><strong>Content Gap Alerts<\/strong> \u2013 Flags missing or outdated KB articles so you fix an issue once and never hear about it again.<\/li>\n<li><strong>Pain-point analytics<\/strong> \u2013 Real-time dashboards surface the topics that frustrate users the most, turning support data into a product roadmap.<\/li>\n<li><strong>Smart learning<\/strong> \u2013 As you update or add content, the model re-indexes automatically, keeping answers accurate without manual re-training.<\/li>\n<li><strong>Intelligent Agent Handover<\/strong> \u2013 Multiple triggers ensure users get human help when needed:\n\n<ul>\n<li><strong>Keyword Detection<\/strong>: Automatically offers agent support when users mention terms like \"human\", \"agent\", or \"support\"<\/li>\n<li><strong>Sentiment Analysis<\/strong>: Detects frustrated users through thumbs down feedback and offers immediate human assistance<\/li>\n<li><strong>Always-On Option<\/strong>: Display a persistent \"Talk to Agent\" button for instant human connection<\/li>\n<\/ul><\/li>\n<li><strong>Powered by AI Engine<\/strong>, the leading WordPress AI plugin that also drives site-wide content and image generation.<\/li>\n<\/ul>\n\n<p><strong>Intelligent Agent Handover Features<\/strong><\/p>\n\n<p>Our smart handover system ensures no customer gets stuck:<\/p>\n\n<ul>\n<li><strong>Multi-Trigger System<\/strong> \u2013 Detects when users need human help through keywords, negative feedback, or manual request<\/li>\n<li><strong>One-Click Setup<\/strong> \u2013 Configure agent buttons, keywords, and routing in minutes<\/li>\n<li><strong>Custom Workflows<\/strong> \u2013 Route to different teams based on keywords or customer type (beta)<\/li>\n<\/ul>\n\n<p>Our AI integration is powered by AI Engine, the leading WordPress AI plugin, which supports not only your chat but also site editing and image generation needs.<\/p>\n\n<p><strong>Result: fewer tickets, happier users, and support staff who finally have time for the work that moves your business forward.<\/strong><\/p>\n\n<p>For detailed setup instructions, visit our <a href=\"https:\/\/www.echoknowledgebase.com\/documentation\/ai-chat\/\">AI Chat Integration Guide<\/a><\/p>\n\n<h3>\u2705 Contact Form<\/h3>\n\n<ul>\n<li>Add contact form to any page<\/li>\n<li>Get instant email notifications for inquiries<\/li>\n<li>Track which pages generate inquiries<\/li>\n<li>Ensure no customer question goes unanswered<\/li>\n<\/ul>\n\n<h3>\u2705 FAQs<\/h3>\n\n<ul>\n<li>Create custom questions and answers<\/li>\n<li>Display FAQs on any page<\/li>\n<li>Share FAQs across multiple pages<\/li>\n<li>Customize content for individual pages<\/li>\n<\/ul>\n\n<h3>\u2705 Search<\/h3>\n\n<ul>\n<li>Search FAQs and documentation<\/li>\n<li>Integrate with <a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\/\">Echo Knowledge Base<\/a><\/li>\n<li>Search posts and custom post types<\/li>\n<li>Quick access to relevant content<\/li>\n<\/ul>\n\n<h3>\u2705 Contact Options<\/h3>\n\n<ul>\n<li>Add phone support link<\/li>\n<li>Include custom URL links<\/li>\n<li>Multiple contact methods<\/li>\n<li>Easy access to support<\/li>\n<\/ul>\n\n<h3>\u2705 Customization<\/h3>\n\n<ul>\n<li>Match your website's branding<\/li>\n<li>Customize widget appearance<\/li>\n<li>Adjust colors and styles<\/li>\n<li>Flexible design options<\/li>\n<\/ul>\n\n<p>See the AI Chat in action. Open it in the right bottom corner of our website: <a href=\"https:\/\/www.echoknowledgebase.com\/\">AI Chat Demo<\/a><\/p>\n\n<h3>\u2b50 How Will AI Chat Assist My Customers?<\/h3>\n\n<ul>\n<li>Your customers can get instant answers to their questions through AI Chat, Phone, or FAQs.<\/li>\n<li>The AI Chat assistant provides 24\/7 automated support by learning from your knowledge base and documentation.<\/li>\n<li>AI Chat widget provides FAQs, search, and a contact form.<\/li>\n<li>The contact form is available for user queries and issue submissions.<\/li>\n<li>Easy-to-find support questions can be displayed on any page.<\/li>\n<\/ul>\n\n<h3>\u2b50 KEY FEATURES<\/h3>\n\n<ul>\n<li>Quick, five-minute setup.<\/li>\n<li>Intelligent agent handover with keyword detection and sentiment analysis.<\/li>\n<li>Full conversation context preserved during agent transfers.<\/li>\n<li>A lightweight and customizable widget that works great with your branding.<\/li>\n<li>Supports RTL and WCAG accessibility.<\/li>\n<li>Responsive design that works with any theme.<\/li>\n<\/ul>\n\n<h3>\u2b50 WHY CHOOSE AI CHAT WIDGET?<\/h3>\n\n<ul>\n<li>Innovative features and ongoing improvements<\/li>\n<li>Friendly and timely 24\/7 support<\/li>\n<li>Integrated with <a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\/\">Echo Knowledge Base<\/a><\/li>\n<li>Unlimited AI Chat widgets and FAQs<\/li>\n<\/ul>\n\n<p>See our AI Chat documentation <a href=\"https:\/\/www.echoknowledgebase.com\/documentation\/\" title=\"AI Chat documentation\">here<\/a><\/p>\n\n<p>--<\/p>\n\n<blockquote>\n  <p>\u2b50 <strong>OUR FREE COMPLEMENTARY PLUGINS<\/strong> \u2b50<\/p>\n  \n  <p>\u2705 <strong><a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\">Echo Knowledge Base<\/a><\/strong> is a documentation plugin for WordPress. Create knowledge base, docs, FAQs, and wikis easily. <a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\">Learn More<\/a><\/p>\n  \n  <p>\u2705 <strong><a href=\"https:\/\/wordpress.org\/plugins\/creative-addons-for-elementor\">Creative Add-Ons for Elementor<\/a><\/strong> helps you write articles and documents faster and more easily using our powerful and practical Elementor widgets. <a href=\"https:\/\/wordpress.org\/plugins\/creative-addons-for-elementor\">Learn More<\/a><\/p>\n  \n  <p>\u2705 <strong><a href=\"https:\/\/wordpress.org\/plugins\/echo-show-ids\/\">Show IDs<\/a><\/strong> reveals IDs on admin screens that list posts, pages, custom post types and taxonomies, and others. <a href=\"https:\/\/wordpress.org\/plugins\/echo-show-ids\/\">Learn More<\/a><\/p>\n  \n  <p>\u2705 <strong><a href=\"https:\/\/wordpress.org\/plugins\/scroll-down-arrow\/\">Scroll Down Arrow<\/a><\/strong> Scroll Down Arrow is an easy-to-use WordPress plugin that displays a downward-pointing arrow. It provides users with a visual cue that there is more content further down the page.<\/p>\n<\/blockquote>\n\n<!--section=installation-->\n<p>Help Dialog AI Chat can be installed through your WordPress Dashboard or manually via FTP. Before installation, ensure your server meets these requirements:\n* WordPress 5.2 or higher\n* PHP 5.6 or higher\n* At least 50MB of available disk space\n* Modern web browser with JavaScript enabled<\/p>\n\n<h4>Option 1: Install via WordPress Dashboard (Recommended)<\/h4>\n\n<ol>\n<li>Log in to your WordPress admin dashboard<\/li>\n<li>Navigate to Plugins \u2192 Add New<\/li>\n<li>In the search box, type \"Help Dialog\"<\/li>\n<li>Look for \"Help Dialog with AI Chat, FAQs, Search, Contact Form\" by echoplugins<\/li>\n<li>Click \"Install Now\" and wait for the installation to complete<\/li>\n<li>Click \"Activate\" to enable the plugin<\/li>\n<li>Go to Help Dialog Chat \u2192 Need Help to configure your settings<\/li>\n<\/ol>\n\n<h4>Option 2: Manual Installation via FTP<\/h4>\n\n<ol>\n<li>Download the plugin zip file (help-dialog.zip) from the plugin page<\/li>\n<li>Extract the zip file to your computer<\/li>\n<li>Connect to your web server using an FTP client<\/li>\n<li>Navigate to your WordPress installation's <code>\/wp-content\/plugins\/<\/code> directory<\/li>\n<li>Upload the extracted 'help-dialog' folder to this directory<\/li>\n<li>Log in to your WordPress admin dashboard<\/li>\n<li>Go to Plugins \u2192 Installed Plugins<\/li>\n<li>Find \"Help Dialog\" and click \"Activate\"<\/li>\n<li>Configure the plugin in Help Dialog Chat \u2192 Need Help<\/li>\n<\/ol>\n\n<h4>Post-Installation Steps<\/h4>\n\n<ol>\n<li><p>Configure your AI Chat settings:<\/p>\n\n<ul>\n<li>Set up your knowledge base connection<\/li>\n<li>Customize chat appearance<\/li>\n<li>Configure initial greeting message<\/li>\n<\/ul><\/li>\n<li><p>Create your first FAQ:<\/p>\n\n<ul>\n<li>Go to Help Dialog \u2192 FAQs<\/li>\n<li>Click \"Add New FAQ\"<\/li>\n<li>Enter your question and answer<\/li>\n<li>Set visibility and display options<\/li>\n<\/ul><\/li>\n<li><p>Customize your widget:<\/p>\n\n<ul>\n<li>Choose display location<\/li>\n<li>Set up contact options<\/li>\n<li>Configure search settings<\/li>\n<\/ul><\/li>\n<\/ol>\n\n<p>For detailed configuration instructions, visit our <a href=\"https:\/\/www.echoknowledgebase.com\/documentation\/\">documentation<\/a>.<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id=\"what%20is%20help%20dialog%20chat%3F\"><h3>What is Help Dialog Chat?<\/h3><\/dt>\n<dd><p>Help Dialog Chat is an AI-powered support solution that combines chat functionality, FAQs, search capabilities, and contact forms to provide comprehensive customer support on your WordPress website.<\/p><\/dd>\n<dt id=\"what%20are%20the%20main%20features%20of%20help%20dialog%20chat%3F\"><h3>What are the main features of Help Dialog Chat?<\/h3><\/dt>\n<dd><ul>\n<li>AI-powered chat assistant that learns from your content<\/li>\n<li>Customizable FAQ system<\/li>\n<li>Integrated search functionality<\/li>\n<li>Contact form with email notifications<\/li>\n<li>Phone support integration<\/li>\n<li>Custom link options<\/li>\n<li>Responsive design<\/li>\n<li>RTL language support<\/li>\n<li>WCAG accessibility compliance<\/li>\n<\/ul><\/dd>\n<dt id=\"do%20i%20need%20any%20special%20technical%20knowledge%20to%20use%20help%20dialog%20chat%3F\"><h3>Do I need any special technical knowledge to use Help Dialog Chat?<\/h3><\/dt>\n<dd><p>No, Help Dialog Chat is designed to be user-friendly. The installation process is straightforward, and the admin interface is intuitive. Basic WordPress knowledge is sufficient to get started.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20appearance%20of%20the%20chat%20widget%3F\"><h3>Can I customize the appearance of the chat widget?<\/h3><\/dt>\n<dd><p>Yes, Help Dialog Chat offers extensive customization options:\n* Match your website's color scheme\n* Adjust widget size and position\n* Customize button styles\n* Modify chat window appearance\n* Change icons and branding elements<\/p><\/dd>\n<dt id=\"is%20help%20dialog%20chat%20compatible%20with%20my%20theme%3F\"><h3>Is Help Dialog Chat compatible with my theme?<\/h3><\/dt>\n<dd><p>Help Dialog Chat is designed to work with any WordPress theme. It's built with standard WordPress practices and uses responsive design principles to ensure compatibility across different themes and devices.<\/p><\/dd>\n<dt id=\"how%20does%20the%20ai%20chat%20feature%20work%3F\"><h3>How does the AI chat feature work?<\/h3><\/dt>\n<dd><p>The AI chat learns from your:\n* Knowledge base content\n* FAQ entries\n* Website pages\n* Custom documentation\nIt uses this information to provide accurate, contextual responses to user queries.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20when%20agent%20handover%20is%20triggered%3F\"><h3>Can I customize when agent handover is triggered?<\/h3><\/dt>\n<dd><p>Yes, you have complete control over agent handover:\n* Define custom keywords in any language (e.g., \"human\", \"agent\", \"support\")\n* Choose between keyword triggers, feedback triggers, or always-on buttons\n* Configure different actions for different trigger types\n* Route to specific teams based on keywords or topics\n* Enable or disable features based on your support workflow<\/p><\/dd>\n<dt id=\"does%20help%20dialog%20chat%20support%20multiple%20languages%3F\"><h3>Does Help Dialog Chat support multiple languages?<\/h3><\/dt>\n<dd><p>Yes, Help Dialog Chat supports:\n* Multiple languages through WPML\n* RTL languages\n* Custom translations\n* Language-specific FAQs<\/p><\/dd>\n<dt id=\"what%20kind%20of%20support%20do%20you%20offer%3F\"><h3>What kind of support do you offer?<\/h3><\/dt>\n<dd><p>We provide:\n* Comprehensive documentation\n* Email support\n* Regular updates\n* Video tutorials<\/p>\n\n<p>For additional questions or support, visit our <a href=\"https:\/\/www.echoknowledgebase.com\/documentation\/\">documentation<\/a> or contact our support team.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>3.3.6<\/h4>\n\n<p>Release Date: Feb 22, 2026\n* Update: This plugin is being discontinued.** We recommend switching to <a href=\"https:\/\/wordpress.org\/plugins\/echo-knowledge-base\/\">Echo Knowledge Base<\/a> which includes a free, more powerful AI Chat.<\/p>\n\n<h4>3.3.5<\/h4>\n\n<p>Release Date: Dec 9, 2025\n* Update: WordPress 6.9 update<\/p>\n\n<h4>3.3.4<\/h4>\n\n<p>Release Date: June 9, 2025\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>3.3.3<\/h4>\n\n<p>Release Date: June 6, 2025\n* New: Intelligent Agent Handover system with multiple trigger options\n* New: Keyword-based agent routing (supports multiple languages)\n* New: Sentiment detection through thumbs up\/down feedback\n* New: Persistent \"Talk to Agent\" button option\n* New: Full conversation context transfer to agents\n* New: Integration with third-party live chat systems\n* New: Built-in contact form for agent handover\n* New: Customizable button labels and colors\n* Update: Improved AI chat flow with seamless human escalation<\/p>\n\n<h4>3.2.2<\/h4>\n\n<p>Release Date: April 30, 2025\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>3.2.1<\/h4>\n\n<p>Release Date: April 17, 2025\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>3.2.0<\/h4>\n\n<p>Release Date: April 17, 2025\n* New: Tabs can be now at the top or bottom\n* New: Tabs can have icons\n* Update: flow of tabs\n* Update: modern resource icons\n* Update: no scroll bar\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>3.1.0<\/h4>\n\n<p>Release Date: April 1, 2025\n* Update: Improved submissions table with filtering, sorting and paging\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>3.0.0<\/h4>\n\n<p>Release Date: Mar 27, 2025\n* New: AI Chat Integration\n* New: Contact Form feature - Email Recipients (PRO)\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.12.1<\/h4>\n\n<p>Release Date: Dec 15, 2024\n* Update: accessibility\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.12.0<\/h4>\n\n<p>Release Date: Nov 8, 2024\n* Update: WordPress 6.7 update<\/p>\n\n<h4>2.11.0<\/h4>\n\n<p>Release Date: Oct 13, 2024\n* New: Help Dialog open mode\n* Update: custom link and phone icons available\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.10.0<\/h4>\n\n<p>Release Date: Oct 6, 2024\n* Update: security improvements\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.6.1<\/h4>\n\n<p>Release Date: Sept 28, 2024\n* Update: remove references to social app due to trademark notice<\/p>\n\n<h4>2.6.0<\/h4>\n\n<p>Release Date: Sept 21, 2024\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.5.0<\/h4>\n\n<p>Release Date: Sept 17, 2024\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.4.3<\/h4>\n\n<p>Release Date: Aug 3, 2024\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.4.2<\/h4>\n\n<p>Release Date: Jul 5, 2024\n* Update: WordPress 6.6 update\n* Fix: cleanup and minor fixes<\/p>\n\n<h4>2.4.0<\/h4>\n\n<p>Release Date: Jun 28, 2024\n* New: show help dialog pop ups on pages based on URL including wildcards<\/p>","raw_excerpt":"Improve customer support with AI chat, live agent handover, FAQs, search, and contact form. 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