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This plugin enhances your admin dashboard by offering powerful features like <strong>Backend\/Frontend Chat + Support Management<\/strong>, <strong>User List &amp; Agents Management<\/strong>, with a robust <strong>Support System Settings<\/strong> interface.<\/p>\n\n<p>Users can instantly chat with each other or enable support mode to communicate exclusively with support agents. The modern, mobile-friendly UI delivers real-time messaging and push notifications, powered by Firebase for secure authentication, data storage, and seamless updates.<\/p>\n\n<ul>\n<li><strong>Backend Chat Management<\/strong> allows admins to monitor and control all conversations directly from the dashboard. This includes filtering messages, and assigning agent roles to team members.<\/li>\n<li><strong>User List &amp; Agents Management<\/strong> enables clear oversight and segmentation of users, team agents, and their chat roles or responsibilities. You can now onboard support agents and organize client interactions with ease.<\/li>\n<li><strong>Support System Settings<\/strong> centralizes all options\u2014chat enablement, agent controls, Firebase credentials, and design customizations\u2014under one panel for easy management.<\/li>\n<\/ul>\n\n<p>Whether you're building a support system for eCommerce, a team-based collaboration app, or a community platform\u2014<strong>Firebase Support &amp; Chat Management<\/strong> offers unmatched flexibility and Firebase-powered scalability.<\/p>\n\n<h3>ATTRACTIVE UI AND SUPER EASY TO USE<\/h3>\n\n<ol>\n<li><strong>Easy access to information<\/strong> \u2013 Access messages and images from the intuitive Firebase-powered chat interface.<\/li>\n<li><strong>Improved collaboration<\/strong> \u2013 Enable real-time conversations through streamlined <strong>Backend Chat Management<\/strong>.<\/li>\n<li><strong>Increased productivity<\/strong> \u2013 Quick <strong>User List &amp; Agents Management<\/strong> allows fast task routing and communication.<\/li>\n<li><strong>Secure authentication<\/strong> \u2013 Firebase ensures only authorized access.<\/li>\n<li><strong>Data reliability<\/strong> \u2013 Firebase provides persistent storage for messages, images, and session logs.<\/li>\n<li><strong>Enhanced user experience<\/strong> \u2013 Designed for both desktop and mobile users.<\/li>\n<li><strong>Increased engagement<\/strong> \u2013 Real-time push notifications keep users active.<\/li>\n<li><strong>Future growth<\/strong> \u2013 Built with Firebase to handle enterprise-level <strong>Support System Settings<\/strong> needs.<\/li>\n<\/ol>\n\n<h3>Key Features<\/h3>\n\n<h3>\ud83d\udd27 Backend Chat Management<\/h3>\n\n<ul>\n<li>Full control over chat logs, including moderation tools.<\/li>\n<li>Manage open conversations, archives, and resolve queries efficiently.<\/li>\n<li>Real-time Firebase updates ensure your <strong>Backend Chat Management<\/strong> stays up to date.<\/li>\n<li>Backend Chat Management works even on low-latency networks.<\/li>\n<li>Assign agents to conversations directly from Backend Chat Management.<\/li>\n<\/ul>\n\n<h3>\ud83d\udc65 User List &amp; Agents Management<\/h3>\n\n<ul>\n<li>View, edit, and assign roles to users from the dashboard.<\/li>\n<li>Create unlimited support agents with custom roles.<\/li>\n<li>Manage the <strong>User List &amp; Agents Management<\/strong> panel with advanced filters.<\/li>\n<li>Track user activity within User List &amp; Agents Management views.<\/li>\n<li>Sync data directly from Firebase in real time.<\/li>\n<\/ul>\n\n<h3>\u2699\ufe0f Support System Settings<\/h3>\n\n<ul>\n<li>Central panel for all system-wide configurations.<\/li>\n<li>Enable\/disable chat, choose layout, and set agent permissions.<\/li>\n<li>Customize branding and layout under Support System Settings.<\/li>\n<li>Securely store Firebase credentials and keys.<\/li>\n<li><strong>Support System Settings<\/strong> panel includes fallback error handling.<\/li>\n<\/ul>\n\n<p>Each of these core modules\u2014<strong>Backend Chat Management<\/strong>, <strong>User List &amp; Agents Management<\/strong>, and <strong>Support System Settings<\/strong>\u2014is integrated with Firebase and WordPress for a seamless user and admin experience.<\/p>\n\n<p>\ud83d\udc69\ud83c\udffc\u200d\ud83d\udcbb <a href=\"https:\/\/wordpress.org\/support\/plugin\/admin-chat-box\/\">Get ORG Support<\/a><\/p>\n\n<h3>How to Use<\/h3>\n\n<p>After activating the plugin:<br \/>\nNavigate to your <strong>Admin Dashboard &gt; Firebase Support &amp; Chat Management &gt; Settings<\/strong> to configure Firebase and enable chat. Customize <strong>Backend Chat Management<\/strong>, set up the <strong>User List &amp; Agents Management<\/strong>, and fine-tune the <strong>Support System Settings<\/strong> for optimal performance.<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload files to the <code>\/wp-content\/plugins\/admin-chat-box<\/code> directory  <\/li>\n<li>Integrate Firebase and activate the plugin through the 'Plugins' screen in WordPress<\/li>\n<\/ol>\n\n<!--section=changelog-->\n<h3>3.1.1 \u2013 06 Dec 2025<\/h3>\n\n<ul>\n<li><strong>Enhancement:<\/strong> WP 6.9 compatibility<\/li>\n<\/ul>\n\n<h4>3.1.0 \u2013 24 July 2025<\/h4>\n\n<ul>\n<li>New: Backend Chat Management Improved<\/li>\n<li>New: User List &amp; Agents Management<\/li>\n<li>New: Support System Settings<\/li>\n<\/ul>\n\n<h4>3.0.0 \u2013 14 July 2025<\/h4>\n\n<ul>\n<li>New: Completely redesigned the chat system module for improved performance and user experience.<\/li>\n<\/ul>\n\n<h4>2.0.0 - 01 FEB 2023<\/h4>\n\n<ul>\n<li>New: Added Firebase Integration<\/li>\n<li>Improvement: New Admin UI<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Inital commit of plugin<\/li>\n<\/ul>","raw_excerpt":"Firebase Support &amp; Chat Management, real-time communication tool for WordPress powered by Firebase for secure and scalable interaction.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/163710","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=163710"}],"author":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/devsabbirahmed"}],"wp:attachment":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=163710"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=163710"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=163710"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=163710"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=163710"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=163710"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}