{"id":194101,"date":"2024-06-10T08:57:25","date_gmt":"2024-06-10T08:57:25","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/wc-order-cancellation-return\/"},"modified":"2026-02-13T06:15:54","modified_gmt":"2026-02-13T06:15:54","slug":"wc-order-cancellation-return","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/wc-order-cancellation-return\/","author":21137534,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1.11","stable_tag":"1.1.11","tested":"6.9.4","requires":"6.3","requires_php":"7.4","requires_plugins":null,"header_name":"WooCommerce Order Cancellation & Returns","header_author":"YoOhw.com","header_description":"Allows the customers cancel and return their orders on WooCommerce site.","assets_banners_color":"a9423f","last_updated":"2026-02-13 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Cancellation &amp; Returns for WooCommerce is a plugin for order cancellation and return requests. Allows WooCommerce customers to easily cancel orders or request returns from their account, with admin approval workflow and email notifications.<\/p>\n\n<p><a href=\"https:\/\/yoohw.com\/product\/woocommerce-advanced-order-manager\/\">Premium version<\/a> | <a href=\"https:\/\/yoohw.com\/docs\/category\/woocommerce-cancel-return-orders\/\">Documentation<\/a> | <a href=\"https:\/\/yoohw.com\/support\/\">Support<\/a>  | <a href=\"https:\/\/sandbox.yoohw.com\/demo\/wcocr_demo.html\">Demo<\/a><\/p>\n\n<h3>Features<\/h3>\n\n<h3>Cancellation Requests (Basic Workflow)<\/h3>\n\n<ul>\n<li>Allow customers to submit cancellation requests directly from the <strong>Order Details<\/strong> page.<\/li>\n<li>Define which order statuses allow cancellation.<\/li>\n<li>Add preset cancellation reasons (one per line) or allow custom input.<\/li>\n<li>Set a time limit after purchase for when cancellation is available.<\/li>\n<li>Optional approval workflow before an order is cancelled.<\/li>\n<\/ul>\n\n<h3>Return Requests (Basic Workflow)<\/h3>\n\n<ul>\n<li>Allow customers to submit return requests from their account.<\/li>\n<li>Select the order status that enables return requests.<\/li>\n<li>Provide predefined return reasons.<\/li>\n<li>Set a return request time limit.<\/li>\n<li>Optional approval system for return requests.<\/li>\n<\/ul>\n\n<h3>Customer-Friendly Experience<\/h3>\n\n<ul>\n<li>Simple and intuitive request form.<\/li>\n<li>Action buttons displayed directly on eligible orders.<\/li>\n<li>Clear confirmation and structured communication during the request process.<\/li>\n<\/ul>\n\n<h3>Email Notifications<\/h3>\n\n<ul>\n<li>Notify store managers when a cancellation or return request is submitted.<\/li>\n<li>Notify customers when their request is approved or rejected.<\/li>\n<\/ul>\n\n<h3>Admin Control<\/h3>\n\n<ul>\n<li>Manage cancellation and return settings from <strong>WooCommerce \u2192 Settings \u2192 Orders<\/strong>.<\/li>\n<li>Approve or reject requests directly from the order page.<\/li>\n<li>Maintain a structured request workflow.<\/li>\n<\/ul>\n\n<h3>Premium Features<\/h3>\n\n<p>Upgrade to <strong>WooCommerce Advanced Order Manager<\/strong> to unlock a complete order-adjustment workflow\u2014cancellations, returns, reorder controls, custom statuses, and full UI customization.<\/p>\n\n<h3>Cancellation \u2013 Customer Actions<\/h3>\n\n<ul>\n<li>Allowed statuses for cancellation.<\/li>\n<li>Preset cancellation reasons.<\/li>\n<li>Configurable time limit for cancellation requests.<\/li>\n<li>Cancellation notice added to order adjustment activity log.<\/li>\n<li>Add \u201cCancel order\u201d button inside customer emails.<\/li>\n<\/ul>\n\n<h3>Cancellation \u2013 Store Manager Actions<\/h3>\n\n<ul>\n<li>Configure approval and rejection order statuses.<\/li>\n<li>Set customer-facing approval\/rejection notices.<\/li>\n<li>Allow shop managers to cancel orders with a visible reason.<\/li>\n<li>Grant cancellation management permission to the Shop Manager role.<\/li>\n<\/ul>\n\n<h3>Returns \u2013 Customer Actions<\/h3>\n\n<ul>\n<li>Choose which order status enables return requests.<\/li>\n<li>Allow item-level return (specific products and quantities).<\/li>\n<li>Preset return reasons.<\/li>\n<li>Configurable return time limit.<\/li>\n<li>Display return notice inside the request form.<\/li>\n<li>Enable selectable return resolution choices (Refund \/ Exchange \/ Store credit).<\/li>\n<li>Disable returns automatically for orders containing only virtual products.<\/li>\n<li>Add \u201cReturn items\u201d button inside customer emails.<\/li>\n<\/ul>\n\n<h3>Return Attachments<\/h3>\n\n<ul>\n<li>Configure maximum number of files.<\/li>\n<li>Restrict allowed file types.<\/li>\n<li>Make attachments required if needed.<\/li>\n<\/ul>\n\n<h3>Returns \u2013 Store Manager Actions<\/h3>\n\n<ul>\n<li>Set order status applied after return approval.<\/li>\n<li>Log approval and rejection notices into order activity.<\/li>\n<li>Allow Shop Manager role to manage return requests.<\/li>\n<\/ul>\n\n<h3>Reorder &amp; Order Again<\/h3>\n\n<ul>\n<li>Extend the \"Reorder\" \/ \"Order Again\" button to additional order statuses beyond WooCommerce default \"Completed\".<\/li>\n<\/ul>\n\n<h3>Order Status Workflow Builder<\/h3>\n\n<ul>\n<li>Add unlimited custom order statuses.<\/li>\n<li>Reorder status positions.<\/li>\n<li>Edit status labels and badge colors.<\/li>\n<li>Configure custom status options and notes.<\/li>\n<\/ul>\n\n<h3>Appearance Customization<\/h3>\n\n<ul>\n<li>Customize popup modal borders, radius, colors, shadows, and buttons.<\/li>\n<li>Live preview design changes.<\/li>\n<\/ul>\n\n<p><a href=\"https:\/\/yoohw.com\/product\/woocommerce-advanced-order-manager\/\">Explore WooCommerce Advanced Order Manager<\/a><\/p>\n\n<h3>Plugin Integrations<\/h3>\n\n<ul>\n<li><a href=\"https:\/\/yoohw.com\/product\/woocommerce-advanced-order-actions\/\">WooCommerce Advanced Order Actions<\/a>: Automatically split orders when customers request returns for specific items or quantities, ensuring accurate inventory and workflow management.<\/li>\n<\/ul>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin files to the <code>\/wp-content\/plugins\/woocommerce-order-cancellation-return<\/code> directory, or install the plugin through the WordPress plugins screen directly.<\/li>\n<li>Activate the plugin through the 'Plugins' screen in WordPress.<\/li>\n<li>Navigate to <strong>WooCommerce \u2192 Settings \u2192 Orders<\/strong> to configure the plugin.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id=\"can%20customers%20cancel%20any%20order%3F\"><h3>Can customers cancel any order?<\/h3><\/dt>\n<dd><p>Customers can cancel orders based on the allowed statuses and time limit defined in settings.<\/p><\/dd>\n<dt id=\"can%20customers%20request%20returns%20for%20specific%20items%3F\"><h3>Can customers request returns for specific items?<\/h3><\/dt>\n<dd><p>Yes. Customers can select individual products and quantities when submitting a return request.<\/p><\/dd>\n<dt id=\"can%20guests%20use%20the%20cancellation%20and%20return%20features%3F\"><h3>Can guests use the cancellation and return features?<\/h3><\/dt>\n<dd><p>Yes, both registered users and guests can submit requests.<\/p><\/dd>\n<dt id=\"how%20do%20admins%20manage%20requests%3F\"><h3>How do admins manage requests?<\/h3><\/dt>\n<dd><p>Admins and shop managers can approve or reject requests directly from the order page.<\/p><\/dd>\n<dt id=\"will%20customers%20be%20notified%20about%20request%20updates%3F\"><h3>Will customers be notified about request updates?<\/h3><\/dt>\n<dd><p>Yes. Customers receive email notifications when their request is approved or rejected.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20cancellation%20and%20return%20reasons%3F\"><h3>Can I customize cancellation and return reasons?<\/h3><\/dt>\n<dd><p>Yes. You can define multiple preset reasons or allow customers to provide their own.<\/p><\/dd>\n<dt id=\"can%20i%20extend%20reorder%20availability%20to%20other%20statuses%3F\"><h3>Can I extend reorder availability to other statuses?<\/h3><\/dt>\n<dd><p>Yes, this is available in the Premium version.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.1.11 (Feb 13, 2026)<\/h4>\n\n<ul>\n<li>Improve: Optimized and updated the functionality.<\/li>\n<li>Improve: WooCommerce 10.5 compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.10 (Nov 18, 2025)<\/h4>\n\n<ul>\n<li>Update: Added the cancellation and return popup overlay.<\/li>\n<li>Improve: Optimized the JavaScript files.<\/li>\n<li>Improve: WooCommerce 10.3 compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.9 (Oct 21, 2025)<\/h4>\n\n<ul>\n<li>Fix: Sometimes receives <code>$tabs = null<\/code> for Shop Manager.<\/li>\n<li>Improve: Optimized cancellation and return approval panels for better performance.<\/li>\n<li>Improve: WooCommerce 10.2 compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.8 (Aug 21, 2025)<\/h4>\n\n<ul>\n<li>Improve: WooCommerce 10.1 compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.7 (Aug 6, 2025)<\/h4>\n\n<ul>\n<li>Improve: Clean up and optimized code.<\/li>\n<li>Improve: WooCommerce compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.6 (Jul 7, 2025)<\/h4>\n\n<ul>\n<li>Improve: WooCommerce compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.5 (Jun 13, 2025)<\/h4>\n\n<ul>\n<li>Update: Reorder the <code>Orders<\/code> settings tab.<\/li>\n<li>Fix: Removed some unnecessary notes in the order.<\/li>\n<li>Improve: WooCommerce compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.4 (May 5, 2025)<\/h4>\n\n<ul>\n<li>Update: WordPress compatibility to 6.8.<\/li>\n<li>Improve: WooCommerce compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.3 (Mar 9, 2025)<\/h4>\n\n<ul>\n<li>Improve: WooCommerce compatibility.<\/li>\n<\/ul>\n\n<h4>1.1.2 (Feb 8, 2025)<\/h4>\n\n<ul>\n<li>Improve: WooCommerce compatibility.<\/li>\n<li>Improve: Minor improvements.<\/li>\n<\/ul>\n\n<h4>1.1.1 (Dec 23, 2024)<\/h4>\n\n<ul>\n<li>Improve: The plugin notices will only display for administrators.<\/li>\n<li>Update: Our other plugin integration.<\/li>\n<\/ul>\n\n<h4>1.1.0 (Dec 9, 2024)<\/h4>\n\n<ul>\n<li>New: Cancel and return request approved\/rejected email notifications to the customers.<\/li>\n<li>New: Cancel and return request approved\/rejected email settings.<\/li>\n<li>Improve: CSS and code optimized.<\/li>\n<\/ul>\n\n<h4>1.0.7 (Dec 3, 2024)<\/h4>\n\n<ul>\n<li>Improve: Code optimized.<\/li>\n<\/ul>\n\n<h4>1.0.6 (Nov 1, 2024)<\/h4>\n\n<ul>\n<li>Improve: Code optimized.<\/li>\n<li>Fix: Minor typos.<\/li>\n<\/ul>\n\n<h4>1.0.5 (Oct 25, 2024)<\/h4>\n\n<ul>\n<li>Improve: Changed some texts.<\/li>\n<li>Fix: Default settings for first time activation.<\/li>\n<\/ul>\n\n<h4>1.0.4 (Sep 18, 2024)<\/h4>\n\n<ul>\n<li>Fix: PHP Fatal error.<\/li>\n<\/ul>\n\n<h4>1.0.3 (Sep 11, 2024)<\/h4>\n\n<ul>\n<li>Improve: Optimize for the time of loading the thank-you page.<\/li>\n<li>Improve: Core improving.<\/li>\n<\/ul>\n\n<h4>1.0.2 (Jul 22, 2024)<\/h4>\n\n<ul>\n<li>Improve: Disable the cancellation and return requested email if the options are disable.<\/li>\n<li>Improve: Minor improving.<\/li>\n<\/ul>\n\n<h4>1.0.1 (Jul 10, 2024)<\/h4>\n\n<ul>\n<li>New: Added the approval for cancellation.<\/li>\n<li>New: Added option to enable\/disable for cancellation and return approval.<\/li>\n<li>New: Added the timer option for the cancellation and return request.<\/li>\n<li>Improve: Core improving.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release with core features.<\/li>\n<\/ul>","raw_excerpt":"Empower your customers with the ability to cancel and return their orders seamlessly on your WooCommerce 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