{"id":241227,"date":"2025-08-07T06:08:27","date_gmt":"2025-08-07T06:08:27","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/ccxai-chat-widget\/"},"modified":"2025-09-22T03:37:18","modified_gmt":"2025-09-22T03:37:18","slug":"ccxai-chat-widget","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/ccxai-chat-widget\/","author":22027908,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1.9","stable_tag":"1.1.6","tested":"6.8.5","requires":"5.0","requires_php":"7.4","requires_plugins":null,"header_name":"SBNA Chat Widget for CCXAI","header_author":"SBNA Software Solutions","header_description":"A lightweight live chat widget for CCXAI with customer validation and iframe support.","assets_banners_color":"d0d3cb","last_updated":"2025-09-22 03:37:18","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/ccxai.com\/","header_author_uri":"https:\/\/sbnasoftware.com\/","rating":0,"author_block_rating":0,"active_installs":0,"downloads":783,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.1.6":{"tag":"1.1.6","author":"sbna","date":"2025-09-22 03:37:18"}},"upgrade_notice":{"1.1.6":"<p>Important security and UI improvements. Please update to the latest version for optimal performance and compliance.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3340768,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3340768,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":3340779,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.1.6"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3340810,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3340810,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3340810,"resolution":"3","location":"assets","locale":""}},"screenshots":{"1":"Chat widget appearance on the frontend","2":"Settings screen in WordPress admin","3":"Example of an active chat session"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[90336,246017,14160,2369,2379],"plugin_category":[41,43],"plugin_contributors":[],"plugin_business_model":[],"class_list":["post-241227","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chat","plugin_tags-ccxai","plugin_tags-chat-widget","plugin_tags-customer-support","plugin_tags-live-chat","plugin_category-communication","plugin_category-customization","plugin_committers-sbna"],"banners":{"banner":"https:\/\/ps.w.org\/ccxai-chat-widget\/assets\/banner-772x250.png?rev=3340779","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/ccxai-chat-widget\/assets\/icon-128x128.png?rev=3340768","icon_2x":"https:\/\/ps.w.org\/ccxai-chat-widget\/assets\/icon-256x256.png?rev=3340768","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/ccxai-chat-widget\/assets\/screenshot-1.png?rev=3340810","caption":"Chat widget appearance on the frontend"},{"src":"https:\/\/ps.w.org\/ccxai-chat-widget\/assets\/screenshot-2.png?rev=3340810","caption":"Settings screen in WordPress admin"},{"src":"https:\/\/ps.w.org\/ccxai-chat-widget\/assets\/screenshot-3.png?rev=3340810","caption":"Example of an active chat session"}],"raw_content":"<!--section=description-->\n<p><strong>Empower your website with AI-driven live chat.<\/strong><br \/>\nThe SBNA Chat Widget for CCXAI, developed by SBNA Software Solutions Pvt. Ltd., is designed to enhance your customer support with real-time, AI-powered communication through your CCXAI account. Perfect for e-commerce stores, SaaS platforms, or service-based businesses, this widget offers validated, intelligent chat interactions between your visitors and support agents.<\/p>\n\n<h3>Key Features:<\/h3>\n\n<ul>\n<li><strong>Lightweight &amp; Fast-Loading:<\/strong> Ensures optimal performance without slowing down your site.<\/li>\n<li><strong>AI-Powered Chat:<\/strong> Leverages CCXAI\u2019s advanced AI for smart message handling.<\/li>\n<li><strong>Secure Sessions:<\/strong> Uses your company credentials for protected communication.<\/li>\n<li><strong>Easy Setup:<\/strong> Configure via a user-friendly admin panel.<\/li>\n<li><strong>Mobile-Friendly:<\/strong> Responsive design works seamlessly across devices.<\/li>\n<li><strong>GDPR Compliant:<\/strong> Includes consent checkbox for data sharing.<\/li>\n<\/ul>\n\n<h3>Ideal For:<\/h3>\n\n<ul>\n<li>Businesses seeking intelligent support automation.<\/li>\n<li>Startups needing a reliable live chat solution without third-party dependencies.<\/li>\n<li>Websites aiming to boost real-time visitor engagement.<\/li>\n<\/ul>\n\n<p>For more details, visit the official website: <a href=\"https:\/\/ccxai.com\">https:\/\/ccxai.com<\/a><\/p>\n\n<h3>Integrated Service<\/h3>\n\n<p>This plugin integrates with your CCXAI account to load the chat widget within an iframe. It <strong>does not rely on third-party services<\/strong> outside of your CCXAI tenant.<\/p>\n\n<p><strong>CCXAI Customer Chat System<\/strong>\n- <strong>Purpose:<\/strong> Renders a chat interface in an iframe for live agent interaction.\n- <strong>Data Sent:<\/strong> Includes Company Name, Customer App Code, a unique UUID (LoginUserId), and optionally user-submitted name, email, and phone number.\n- <strong>Data Received:<\/strong> Provides the UI and communication interface for live chat.\n- <strong>When:<\/strong> Triggered on chat form submission or session restoration via <code>sessionStorage<\/code>.\n- <strong>User Consent:<\/strong> Requires explicit consent via a checkbox before initiating chat (see Privacy Policy).\n- <strong>Terms of Service:<\/strong> <a href=\"https:\/\/ccxai.com\/terms-and-conditions\/\">https:\/\/ccxai.com\/terms-and-conditions\/<\/a>\n- <strong>Privacy Policy:<\/strong> <a href=\"https:\/\/ccxai.com\/privacy-policy\/\">https:\/\/ccxai.com\/privacy-policy\/<\/a><\/p>\n\n<h3>Contributors &amp; Developers<\/h3>\n\n<p>This plugin is proudly developed and maintained by <strong>SBNA Software Solutions Pvt. Ltd.<\/strong><br \/>\nWebsite: <a href=\"https:\/\/ccxai.com\">https:\/\/ccxai.com<\/a><br \/>\nSupport: Contact us via the CCXAI support portal.<\/p>\n\n<h3>Additional Notes<\/h3>\n\n<ul>\n<li><strong>SEO Optimization:<\/strong> Enhance your site\u2019s visibility with keywords like \"live chat,\" \"AI chat WordPress,\" and \"customer support plugin.\"<\/li>\n<li><strong>Support:<\/strong> For assistance, refer to the CCXAI documentation or reach out to our support team.<\/li>\n<li><strong>Future Updates:<\/strong> Expect features like advanced styling options, multi-language support, and enhanced analytics.<\/li>\n<\/ul>\n\n<h3>SEO Keywords<\/h3>\n\n<p>live chat, WordPress chatbot, CCXAI integration, AI support widget, secure chat WordPress, customer engagement tool, real-time communication, helpdesk plugin, chat support, CCXAI plugin, support automation, AI widget WordPress, chat assistant WordPress, AI customer service, WordPress live chat plugin, customer support automation<\/p>\n\n<!--section=installation-->\n<ol>\n<li>Upload the plugin to the <code>\/wp-content\/plugins\/ccxai-chat-widget<\/code> directory, or install it directly from the WordPress plugin repository.<\/li>\n<li>Activate the plugin through the 'Plugins' screen in WordPress.<\/li>\n<li>Navigate to <strong>Settings &gt; CCXAI Chat Widget<\/strong>.<\/li>\n<li>Enter your <strong>Company Name<\/strong> and <strong>Customer App Code<\/strong> (obtained from your CCXAI dashboard).<\/li>\n<li>Save your settings. The chat widget will automatically appear on your site.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='do%20i%20need%20a%20ccxai%20account%3F'><h3>Do I need a CCXAI account?<\/h3><\/dt>\n<dd><p>Yes, a registered CCXAI tenant with access to the Customer Chat Service is required.<\/p><\/dd>\n<dt id='is%20the%20plugin%20free%3F'><h3>Is the plugin free?<\/h3><\/dt>\n<dd><p>Yes, the plugin is free to use. Note that CCXAI services may involve separate pricing plans.<\/p><\/dd>\n<dt id='can%20i%20change%20the%20widget%20style%3F'><h3>Can I change the widget style?<\/h3><\/dt>\n<dd><p>Currently, customization requires custom CSS. Enhanced styling options are planned for future updates.<\/p><\/dd>\n<dt id='how%20do%20i%20update%20the%20customer%20app%20code%3F'><h3>How do I update the Customer App Code?<\/h3><\/dt>\n<dd><p>Change the Customer App Code in the plugin settings under <strong>Settings &gt; CCXAI Chat Widget<\/strong>, save, and refresh your site (hard refresh recommended). The updated code will reflect in the chat widget.<\/p><\/dd>\n<dt id='why%20aren%E2%80%99t%20my%20changes%20reflecting%3F'><h3>Why aren\u2019t my changes reflecting?<\/h3><\/dt>\n<dd><p>Clear your browser cache (Ctrl+Shift+R) and any WordPress\/server cache. Ensure the JavaScript uses the dynamic <code>sbnaSettings.customerAppCode<\/code> value.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.1.6<\/h4>\n\n<ul>\n<li>Stable release with security validations<\/li>\n<li>Improved user interface<\/li>\n<li>Added consent checkbox for GDPR compliance<\/li>\n<\/ul>\n\n<h4>1.1.5<\/h4>\n\n<ul>\n<li>Initial public release<\/li>\n<\/ul>","raw_excerpt":"The SBNA Chat Widget for CCXAI adds a sleek AI-powered live chat feature to your website, helping you engage with visitors and respond instantly.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/241227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=241227"}],"author":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/sbna"}],"wp:attachment":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=241227"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=241227"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=241227"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=241227"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=241227"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=241227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}