{"id":247052,"date":"2025-09-15T15:54:26","date_gmt":"2025-09-15T15:54:26","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/gapify-ai-customer-communication\/"},"modified":"2025-09-15T16:13:36","modified_gmt":"2025-09-15T16:13:36","slug":"gapify-ai-customer-communication","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/gapify-ai-customer-communication\/","author":23348323,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.4","stable_tag":"1.0.4","tested":"6.8.5","requires":"5.0","requires_php":"7.4","requires_plugins":null,"header_name":"Gapify AI Customer Communication","header_author":"Gapify","header_description":"Connect your WordPress site to Gapify's AI-first customer communication platform. Botify AI chatbot increases revenue with smart shopping advice and reduces costs through automated support.","assets_banners_color":"73a099","last_updated":"2025-09-15 16:13:36","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/wordpress.org\/plugins\/gapify-ai-customer-communication\/","header_author_uri":"https:\/\/gapify.ai\/","rating":0,"author_block_rating":0,"active_installs":20,"downloads":318,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.4":{"tag":"1.0.4","author":"gapify","date":"2025-09-15 16:13:36"}},"upgrade_notice":{"1.0.1":"<p>WordPress.org compliance update with enhanced security and standards compliance.<\/p>","1.0.0":"<p>Initial release of Gapify Live Chat plugin with comprehensive chat widget integration features.<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3361918,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3361918,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":{"banner-1544x500.png":{"filename":"banner-1544x500.png","revision":3361918,"resolution":"1544x500","location":"assets","locale":""},"banner-772x250.png":{"filename":"banner-772x250.png","revision":3361918,"resolution":"772x250","location":"assets","locale":""}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.4"],"block_files":[],"assets_screenshots":{"screenshot-1.png":{"filename":"screenshot-1.png","revision":3361918,"resolution":"1","location":"assets","locale":""},"screenshot-2.png":{"filename":"screenshot-2.png","revision":3361918,"resolution":"2","location":"assets","locale":""},"screenshot-3.png":{"filename":"screenshot-3.png","revision":3361918,"resolution":"3","location":"assets","locale":""}},"screenshots":{"1":"<strong>Main Settings<\/strong> - Configure basic widget options and appearance","2":"<strong>User Identification<\/strong> - Set up automatic user identification","3":"<strong>Advanced Configuration<\/strong> - Auto-detection and smart domain settings","4":"<strong>Display Rules<\/strong> - Control when and where the widget appears","5":"<strong>Live Chat Widget<\/strong> - The chat widget as it appears on your site","6":"<strong>Mobile View<\/strong> - Responsive design works perfectly on mobile devices"},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[148285,191735,569,2369,2379],"plugin_category":[41,47],"plugin_contributors":[],"plugin_business_model":[],"class_list":["post-247052","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-assistant","plugin_tags-ai-chatbot","plugin_tags-automation","plugin_tags-customer-support","plugin_tags-live-chat","plugin_category-communication","plugin_category-education-and-support","plugin_committers-gapify"],"banners":{"banner":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/banner-772x250.png?rev=3361918","banner_2x":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/banner-1544x500.png?rev=3361918","banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/icon-128x128.png?rev=3361918","icon_2x":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/icon-256x256.png?rev=3361918","generated":false},"screenshots":[{"src":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/screenshot-1.png?rev=3361918","caption":"<strong>Main Settings<\/strong> - Configure basic widget options and appearance"},{"src":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/screenshot-2.png?rev=3361918","caption":"<strong>User Identification<\/strong> - Set up automatic user identification"},{"src":"https:\/\/ps.w.org\/gapify-ai-customer-communication\/assets\/screenshot-3.png?rev=3361918","caption":"<strong>Advanced Configuration<\/strong> - Auto-detection and smart domain settings"}],"raw_content":"<!--section=description-->\n<p><strong>Gapify AI Customer Communication<\/strong> connects your WordPress website to Gapify, an AI-first customer communication platform that revolutionizes how businesses interact with their customers.<\/p>\n\n<h4>\ud83e\udd16 AI-Powered Customer Support<\/h4>\n\n<p><strong>Botify<\/strong>, Gapify's intelligent AI chatbot, automatically handles customer inquiries with smart, contextual responses. This means:<\/p>\n\n<ul>\n<li><strong>Increase Revenue<\/strong>: AI provides personalized shopping advice and product recommendations<\/li>\n<li><strong>Reduce Costs<\/strong>: Decrease dependency on human support agents with automated responses<\/li>\n<li><strong>24\/7 Availability<\/strong>: Never miss a customer inquiry, even outside business hours<\/li>\n<li><strong>Smart Conversations<\/strong>: Context-aware AI understands customer intent and provides relevant help<\/li>\n<\/ul>\n\n<h4>\ud83d\ude80 Key Benefits<\/h4>\n\n<ul>\n<li><strong>Revenue Growth<\/strong>: AI-driven shopping assistance converts more visitors to customers<\/li>\n<li><strong>Cost Reduction<\/strong>: Automated responses handle routine inquiries without human intervention<\/li>\n<li><strong>Enhanced Experience<\/strong>: Instant, intelligent responses improve customer satisfaction<\/li>\n<li><strong>Scalable Support<\/strong>: Handle unlimited conversations simultaneously<\/li>\n<\/ul>\n\n<h4>\u26a1 WordPress Integration Features<\/h4>\n\n<ul>\n<li><strong>One-Click Setup<\/strong>: Enter your Gapify website token and go live instantly<\/li>\n<li><strong>Smart User Identification<\/strong>: Automatically identify WordPress users for personalized service<\/li>\n<li><strong>Advanced Display Rules<\/strong>: Control exactly when and where the AI assistant appears<\/li>\n<li><strong>Multi-language Support<\/strong>: Serve customers in their preferred language<\/li>\n<li><strong>Role-Based Control<\/strong>: Customize chat availability based on user roles<\/li>\n<li><strong>Mobile Optimized<\/strong>: Perfect experience across all devices<\/li>\n<\/ul>\n\n<h4>\ud83c\udfaf Perfect For<\/h4>\n\n<ul>\n<li><strong>E-commerce Stores<\/strong>: AI shopping assistant increases sales and reduces cart abandonment<\/li>\n<li><strong>SaaS Businesses<\/strong>: Automated onboarding and feature guidance<\/li>\n<li><strong>Service Providers<\/strong>: Instant quote generation and appointment scheduling<\/li>\n<li><strong>Educational Platforms<\/strong>: AI tutoring and course support<\/li>\n<li><strong>Any Business<\/strong>: Looking to scale customer support without increasing costs<\/li>\n<\/ul>\n\n<h4>Advanced Configuration<\/h4>\n\n<ul>\n<li><strong>Position Control<\/strong>: Left or right side positioning<\/li>\n<li><strong>Theme Integration<\/strong>: Light, dark, or auto theme detection<\/li>\n<li><strong>Widget Styling<\/strong>: Standard or flat design options<\/li>\n<li><strong>Message Bubble<\/strong>: Show\/hide message notifications<\/li>\n<li><strong>Popout Button<\/strong>: Optional popout functionality<\/li>\n<li><strong>Base Domain<\/strong>: Cookie domain configuration for multi-domain setups<\/li>\n<\/ul>\n\n<h4>User Identification<\/h4>\n\n<p>Automatically pass WordPress user information to your Gapify dashboard:<\/p>\n\n<ul>\n<li>User ID or email as identifier<\/li>\n<li>Display name and avatar<\/li>\n<li>Email address<\/li>\n<li>Phone number (from user meta)<\/li>\n<li>Custom user data<\/li>\n<\/ul>\n\n<h4>Display Rules<\/h4>\n\n<p>Fine-tune when your chat widget appears:<\/p>\n\n<ul>\n<li><strong>Role-Based Hiding<\/strong>: Hide from administrators, editors, or any user role<\/li>\n<li><strong>Post Type Exclusion<\/strong>: Exclude from products, pages, or custom post types  <\/li>\n<li><strong>URL Pattern Matching<\/strong>: Use wildcards to exclude specific URLs<\/li>\n<li><strong>Guest User Control<\/strong>: Special handling for non-logged-in users<\/li>\n<\/ul>\n\n<h4>Developer Friendly<\/h4>\n\n<ul>\n<li>Clean, well-documented code<\/li>\n<li>WordPress coding standards compliant<\/li>\n<li>Extensive hooks and filters<\/li>\n<li>Comprehensive test suite<\/li>\n<li>SOLID principles architecture<\/li>\n<\/ul>\n\n<h3>Privacy Policy<\/h3>\n\n<p>This plugin may collect and transmit user data to Gapify servers when user identification is enabled. The data transmitted includes:<\/p>\n\n<ul>\n<li>User ID or email (as configured)<\/li>\n<li>Display name (if enabled)<\/li>\n<li>Email address (if enabled) <\/li>\n<li>Avatar URL (if enabled)<\/li>\n<li>Phone number (if enabled and available)<\/li>\n<\/ul>\n\n<p>This data is only sent when:\n1. User identification is explicitly enabled in settings\n2. A user is logged into WordPress\n3. The chat widget is displayed<\/p>\n\n<p>No data is collected or transmitted without explicit configuration. Review the Gapify Privacy Policy and ensure compliance with your local privacy requirements.<\/p>\n\n<h3>Support<\/h3>\n\n<p>For support, feature requests, or bug reports:<\/p>\n\n<ul>\n<li>Visit the <a href=\"https:\/\/wordpress.org\/support\/plugin\/gapify-live-chat\/\">WordPress.org support forum<\/a><\/li>\n<li>Contact Gapify support through your dashboard<\/li>\n<li>Check our <a href=\"https:\/\/docs.gapify.ai\/\">documentation<\/a><\/li>\n<\/ul>\n\n<h3>License<\/h3>\n\n<p>This plugin is licensed under the GNU General Public License v2 or later.<\/p>\n\n<p><strong>Open Source Distribution:<\/strong>\nThis plugin is released under GPL v2 to comply with WordPress.org requirements and to ensure users have the freedom to use, study, modify, and distribute the software.<\/p>\n\n<p><strong>Commercial Use:<\/strong>\nWhile this plugin is open source under GPL v2, Gapify may offer additional commercial licensing terms for enterprise customers or those requiring proprietary modifications. Contact <a href=\"https:\/\/gapify.ai\">gapify.ai<\/a> for commercial licensing inquiries.<\/p>\n\n<p><strong>Third-Party Service:<\/strong>\nThis plugin connects to Gapify's cloud-based AI customer communication platform. Use of Gapify services requires a separate account and is subject to Gapify's terms of service at <a href=\"https:\/\/gapify.ai\/terms\">gapify.ai\/terms<\/a>.<\/p>\n\n<h3>About Gapify<\/h3>\n\n<p>Gapify is a modern customer support platform that helps businesses provide exceptional customer service through live chat, email, and other communication channels.<\/p>\n\n<p>Learn more at <a href=\"https:\/\/gapify.ai\/\">gapify.ai<\/a><\/p>\n\n<!--section=installation-->\n<h4>Automatic Installation<\/h4>\n\n<ol>\n<li>Log in to your WordPress admin panel<\/li>\n<li>Go to Plugins &gt; Add New<\/li>\n<li>Search for \"Gapify Live Chat\"<\/li>\n<li>Click \"Install Now\" and then \"Activate\"<\/li>\n<\/ol>\n\n<h4>Manual Installation<\/h4>\n\n<ol>\n<li>Download the plugin zip file<\/li>\n<li>Upload it to your WordPress site via Plugins &gt; Add New &gt; Upload Plugin<\/li>\n<li>Activate the plugin<\/li>\n<\/ol>\n\n<h4>Configuration<\/h4>\n\n<ol>\n<li>Go to <strong>Settings &gt; Gapify AI Customer Communication<\/strong><\/li>\n<li>Enter your Gapify website token (get it from <a href=\"https:\/\/app.gapify.ai\">app.gapify.ai<\/a>)<\/li>\n<li>Configure your AI assistant preferences<\/li>\n<li>Save changes<\/li>\n<\/ol>\n\n<p>Your intelligent AI assistant (Botify) will now be available on your website 24\/7!<\/p>\n\n<h4>Getting Your Gapify Account<\/h4>\n\n<p><strong>New to Gapify?<\/strong>\n- Visit <a href=\"https:\/\/gapify.ai\">gapify.ai<\/a> to learn about our AI-first customer communication platform\n- Sign up at <a href=\"https:\/\/app.gapify.ai\">app.gapify.ai<\/a> to create your account\n- Train Botify (our AI assistant) with your business knowledge\n- Connect additional channels like Instagram, WhatsApp, and more<\/p>\n\n<!--section=faq-->\n<dl>\n<dt id='what%20is%20gapify%20and%20how%20does%20it%20work%3F'><h3>What is Gapify and how does it work?<\/h3><\/dt>\n<dd><p>Gapify is an AI-first customer communication platform featuring Botify, an intelligent AI chatbot that automatically handles customer inquiries. It increases revenue through personalized shopping advice and reduces costs by automating customer support.<\/p><\/dd>\n<dt id='where%20do%20i%20get%20my%20website%20token%3F'><h3>Where do I get my website token?<\/h3><\/dt>\n<dd><ol>\n<li>Sign up at <a href=\"https:\/\/app.gapify.ai\">app.gapify.ai<\/a><\/li>\n<li>In your dashboard, go to Integrations &gt; Website Widget<\/li>\n<li>Copy your unique website token<\/li>\n<li>Paste it into the WordPress plugin settings<\/li>\n<\/ol><\/dd>\n<dt id='how%20does%20the%20ai%20assistant%20increase%20revenue%3F'><h3>How does the AI assistant increase revenue?<\/h3><\/dt>\n<dd><p>Botify provides personalized shopping recommendations, answers product questions instantly, reduces cart abandonment, and guides customers through the purchase process - all automatically, 24\/7.<\/p><\/dd>\n<dt id='can%20i%20train%20the%20ai%20for%20my%20specific%20business%3F'><h3>Can I train the AI for my specific business?<\/h3><\/dt>\n<dd><p>Yes! In your Gapify dashboard at <a href=\"https:\/\/app.gapify.ai\">app.gapify.ai<\/a>, you can train Botify with your product knowledge, FAQs, and business-specific information.<\/p><\/dd>\n<dt id='what%20other%20channels%20can%20i%20connect%3F'><h3>What other channels can I connect?<\/h3><\/dt>\n<dd><p>Besides WordPress websites, Gapify connects to Instagram, WhatsApp, email, and other communication channels from a single dashboard.<\/p><\/dd>\n<dt id='can%20i%20hide%20the%20ai%20assistant%20on%20specific%20pages%3F'><h3>Can I hide the AI assistant on specific pages?<\/h3><\/dt>\n<dd><p>Yes! Use the \"Display Rules\" section to:\n- Hide on specific post types (products, pages, etc.)\n- Exclude URLs using wildcard patterns<br \/>\n- Hide from specific user roles\n- Control exactly where your AI assistant appears<\/p><\/dd>\n<dt id='does%20it%20work%20with%20woocommerce%20and%20e-commerce%3F'><h3>Does it work with WooCommerce and e-commerce?<\/h3><\/dt>\n<dd><p>Absolutely! Gapify is particularly powerful for e-commerce, providing AI-powered shopping assistance, product recommendations, and sales support that can significantly increase conversion rates.<\/p><\/dd>\n<dt id='is%20my%20data%20secure%3F'><h3>Is my data secure?<\/h3><\/dt>\n<dd><p>Yes, Gapify follows enterprise-grade security standards. The plugin only shares data you explicitly configure, and all communications are encrypted.<\/p><\/dd>\n<dt id='do%20i%20need%20coding%20skills%20to%20set%20this%20up%3F'><h3>Do I need coding skills to set this up?<\/h3><\/dt>\n<dd><p>No! Simply install the plugin, enter your website token, and your AI assistant goes live. Advanced features can be configured through the user-friendly Gapify dashboard.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.2<\/h4>\n\n<p><em>Release Date - December 2024<\/em><\/p>\n\n<ul>\n<li>PHP 7.4+ compatibility improvements<\/li>\n<li>\u2705 Removed mixed type declarations for broader PHP compatibility<\/li>\n<li>\u2705 Maintained all modern PHP features (typed properties, constructor promotion)<\/li>\n<li>\u2705 Preserved SOLID principles and clean code architecture<\/li>\n<li>\u2705 Enhanced WordPress.org plugin directory compatibility<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<p><em>Release Date - December 2024<\/em><\/p>\n\n<ul>\n<li>WordPress.org compliance improvements<\/li>\n<li>\u2705 Enhanced security with proper output escaping<\/li>\n<li>\u2705 WordPress script enqueuing standards implementation<\/li>\n<li>\u2705 Input sanitization for $_SERVER variables<\/li>\n<li>\u2705 WordPress alternative functions usage (wp_parse_url)<\/li>\n<li>\u2705 GPL v2 dual licensing implementation<\/li>\n<li>\u2705 WordPress 6.8 compatibility testing<\/li>\n<li>\u2705 Plugin directory optimization<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<p><em>Release Date - December 2024<\/em><\/p>\n\n<ul>\n<li>Initial release<\/li>\n<li>\u2705 Basic widget integration and configuration<\/li>\n<li>\u2705 User identification and data passing<\/li>\n<li>\u2705 Advanced display rules and URL pattern matching<\/li>\n<li>\u2705 Multi-language support with auto-detection<\/li>\n<li>\u2705 Role-based visibility controls<\/li>\n<li>\u2705 Post type filtering<\/li>\n<li>\u2705 Comprehensive admin interface<\/li>\n<li>\u2705 Mobile-responsive design<\/li>\n<li>\u2705 WordPress 6.4 compatibility<\/li>\n<li>\u2705 PHP 8.0+ support<\/li>\n<\/ul>","raw_excerpt":"AI-powered customer support and chat widget. Automate responses, increase sales, and provide 24\/7 customer service with Gapify&#039;s intelligent chatbot.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/247052","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=247052"}],"author":[{"embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/gapify"}],"wp:attachment":[{"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=247052"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=247052"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=247052"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=247052"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=247052"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/pcd.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=247052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}