{"id":28237,"date":"2014-03-07T07:08:57","date_gmt":"2014-03-07T07:08:57","guid":{"rendered":"https:\/\/wordpress.org\/plugins-wp\/freshdesk-support\/"},"modified":"2024-07-01T06:21:17","modified_gmt":"2024-07-01T06:21:17","slug":"freshdesk-support","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/freshdesk-support\/","author":14959296,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"2.4.1","stable_tag":"2.4.1","tested":"6.4.8","requires":"3.4","requires_php":"","requires_plugins":null,"header_name":"Freshdesk Official","header_author":"Freshworks","header_description":"","assets_banners_color":"","last_updated":"2024-07-01 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Click on it and configure the settings.<\/li>\n<\/ol>\n\n<h3>In case of NGNIX Server<\/h3>\n\n<p>Follow the below steps:<\/p>\n\n<p>Case #1 - If your domain is like example.com, add the below line in your nginx.conf (located at \/etc\/nginx\/sites-available\/)<\/p>\n\n<p>location \/ {\ntry_files $uri $uri\/ \/index.php?q=uri&amp;args;\n}<\/p>\n\n<p>Case #2 - If your domain is like example.com\/freshdesk, add the below line in your nginx.conf (located at \/etc\/nginx\/sites-available\/)<\/p>\n\n<p>location \/freshdesk {\ntry_files $uri $uri\/ \/freshdesksso\/index.php?q=$uri&amp;$args;\n}<\/p>\n\n<h3>In case of Apache Server<\/h3>\n\n<p>Please make sure the \"Permalink\" set to \" Post name\" under \"Settings -&gt; Permalink -&gt; Common Settings\"<\/p>\n\n<!--section=installation-->\n<ul>\n<li>For an automatic installation through WordPress<\/li>\n<\/ul>\n\n<ol>\n<li>Go to the Plugins page in your WordPress admin section.<\/li>\n<li>Click the 'Add new button.<\/li>\n<li>Search for the 'Freshdesk (official)' plugin.<\/li>\n<li>Click 'Install now' and activate the plugin.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='1.%20what%20is%20the%20help%20widget%3F'><h3>1. What is the help widget?<\/h3><\/dt>\n<dd><p>The help widget allows you to embed a contact form or help articles on your website. To use the help widget, you need to create a Freshdesk account by <a href=\"https:\/\/freshdesk.com\/signup?utm_source=wordpressplugin&amp;utm_medium=pluginreadme\">signing up here<\/a>.<\/p><\/dd>\n<dt id='2.%20where%20can%20i%20find%20the%20help%20widget%20code%3F'><h3>2. Where can I find the help widget code?<\/h3><\/dt>\n<dd><p>Once you've logged in to your Freshdesk account, you can go to <strong>Admin<\/strong> &gt; <strong>Widgets<\/strong> and create a new widget. You can click the 'Embed code' tab to copy the code from your Freshdesk account.<\/p>\n\n<p>You can then paste it into the plugin settings page in WordPress. This will\u00a0make the widget appear on all pages in your WordPress account.<\/p><\/dd>\n<dt id='3.%20where%20do%20i%20find%20the%20sso%20shared%20secret%20key%3F'><h3>3. Where do I find the SSO shared secret key?<\/h3><\/dt>\n<dd><p>The SSO shared secret will be available in your Freshdesk account's <strong>Admin<\/strong> -&gt; <strong>Security<\/strong> page.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>2.4.1<\/h4>\n\n<p>Added compatibility with other plugins that uses 'login_message' filter<\/p>\n\n<h4>2.4.0<\/h4>\n\n<p>Updated OAuth library to version 4.4.0<\/p>\n\n<h4>2.3.6<\/h4>\n\n<p>Fixed php 8.2 compatibility warnings\n  Updated Client Information Section<\/p>\n\n<h4>2.3.5<\/h4>\n\n<p>Fixed Basic Settings missing checkbox issue<\/p>\n\n<h4>2.3.4<\/h4>\n\n<p>Fixed minor bugs<\/p>\n\n<h4>2.3.3<\/h4>\n\n<p>Fixed the warning Undefined array key \"action\"<\/p>\n\n<h4>2.3.2<\/h4>\n\n<p>There is a typo in a function that updates 'wo_options' on wp-oauth-main which is resolved and aded validation<\/p>\n\n<h4>2.3.1<\/h4>\n\n<p>Widget not showing on the front end issue is resolved<\/p>\n\n<h4>2.3<\/h4>\n\n<p>Typo Fix\n  Last used URLs with credentials\n  Support with PHP 8.0 &amp; PHP 8.1\n  Updated code to match WordPress coding standards\n  Updated oauth library<\/p>\n\n<h4>2.2<\/h4>\n\n<p>Introducing support for Freshworks SSO via OAuth.<\/p>\n\n<h4>2.1<\/h4>\n\n<p>Freshdesk URL fields are made to be synced with each other.<\/p>\n\n<h4>2.0<\/h4>\n\n<p>Updated code to match WordPress's latest coding standards.\n  Reorganized the settings page.\n  The updated content on the settings page makes things easier to understand.\n  And we're back! :)<\/p>\n\n<h4>1.8.4<\/h4>\n\n<p>minor SSO bug fix.<\/p>\n\n<h4>1.8.3<\/h4>\n\n<p>fixed redirects not working when HTTP protocol is not allowed in the redirect parameter.<\/p>\n\n<h4>1.8.2<\/h4>\n\n<p>replaced split with explode to support php7<\/p>\n\n<h4>1.8.1<\/h4>\n\n<p>Fixed minor bugs.<\/p>\n\n<h4>1.8<\/h4>\n\n<p>Security fix for open redirect vulnerability. 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