{"id":83926,"date":"2018-08-18T06:18:23","date_gmt":"2018-08-18T06:18:23","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/support-x\/"},"modified":"2025-12-15T16:13:47","modified_gmt":"2025-12-15T16:13:47","slug":"support-x","status":"publish","type":"plugin","link":"https:\/\/pcd.wordpress.org\/plugins\/support-x\/","author":14640332,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.1.8","stable_tag":"1.1.8","tested":"6.9.4","requires":"3.8","requires_php":"5.3","requires_plugins":null,"header_name":"CRM Perks HelpDesk Integration","header_author":"CRM Perks","header_description":"Show user tickets from HelpScout, ZenDesk, FreshDesk, Desk.com and Teamwork in wordpress. 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Users can create new support tickets and reply to old tickets from wordpress. Learn more at <a href=\"https:\/\/www.crmperks.com\/plugins\/support-plugins\/support-x\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=supportx+readme\">crmperks.com<\/a><\/p>\n\n<h3>Supported Ticket Systems<\/h3>\n\n<ul>\n<li><a href=\"https:\/\/www.helpscout.net\/\">HelpScout<\/a><\/li>\n<li><a href=\"https:\/\/www.zendesk.com\/\">ZenDesk<\/a><\/li>\n<li><a href=\"https:\/\/freshdesk.com\/\">FreshDesk<\/a><\/li>\n<li><a href=\"https:\/\/www.teamworkdesk.com\/\">Teamwork Desk<\/a><\/li>\n<\/ul>\n\n<h3>Key Features<\/h3>\n\n<ul>\n<li>Display all tickets related to a user in table form.<\/li>\n<li>You can use shortcode to display a 'Create a Ticket' form and all tickets related to a user.<\/li>\n<li>You can prevent spams by enabling Google reCaptcha before submitting a ticket.<\/li>\n<li>Displays user tickets and 'Create a Ticket' form in \"my-account\" section of WooCommerce.<\/li>\n<li>Plugin works with WooCommerce and HelpScout. When viewing a ticket in helpScout, It displays all WooCommerce orders of that user in Help Scout.<\/li>\n<\/ul>\n\n<p>[youtube https:\/\/www.youtube.com\/watch?v=k2QEsmGSYU8]<\/p>\n\n<blockquote>\n<p><strong>Premium Version.<\/strong><\/p>\n<p>Following features are available in Premium version only.<a href=\"https:\/\/www.crmperks.com\/plugins\/support-plugins\/support-x\/?utm_source=wordpress&amp;utm_medium=directory&amp;utm_campaign=supportx+readme\">Wordpress HelpDesk Integration Pro<\/a>.<\/p>\n<ul>\n<li>Phone Number field<\/li>\n<li>File Attachments<\/li>\n<li>Custom Fields<\/li>\n<li>Ticket Tags<\/li>\n<\/ul>\n<\/blockquote>\n\n<!--section=faq-->\n<dl>\n<dt id='where%20can%20i%20get%20support%3F'><h3>Where can I get support?<\/h3><\/dt>\n<dd><p>Our team provides free support at <a href=\"https:\/\/www.crmperks.com\/contact-us\/\">https:\/\/www.crmperks.com\/contact-us\/<\/a>.<\/p><\/dd>\n<dt id='zendesk%20support%20for%20wordpress'><h3>Zendesk Support for Wordpress<\/h3><\/dt>\n<dd><ul>\n<li>Give users opportunity to view their tickets from Zendesk.<\/li>\n<li>Display User's old tickets from Zendesk in a table form. Users can view any ticket.<\/li>\n<li>users can submit new tickets by submitting a simple form.<\/li>\n<\/ul><\/dd>\n<dt id='helpscout%20wordpress%20plugin'><h3>Helpscout Wordpress Plugin<\/h3><\/dt>\n<dd><ul>\n<li>Allow users to view their helpscout tickets on your wordpress site.<\/li>\n<li>Users can easily create new tickets with simple contact form.<\/li>\n<li>Display User's old tickets from HelpScout in a table form.<\/li>\n<\/ul><\/dd>\n<dt id='freshdesk%20for%20wordpress'><h3>Freshdesk for Wordpress<\/h3><\/dt>\n<dd><ul>\n<li>Easily connect your wordpress site to your freshdesk account.<\/li>\n<li>show user's old tickets in beautiful table with simple shortcode.<\/li>\n<li>users can easily create a new ticket by submitting a simple form.<\/li>\n<\/ul><\/dd>\n<dt id='website%20help%20desk%20software'><h3>Website Help Desk Software<\/h3><\/dt>\n<dd><ul>\n<li>Show user's tickets in your website.<\/li>\n<li>You can use any ticketing system like zendesk, Freshdesk etc.<\/li>\n<li>Users can reply to tickets from your website.<\/li>\n<\/ul><\/dd>\n<dt id='help%20desk%20software%20for%20wordpress'><h3>Help desk Software for Wordpress<\/h3><\/dt>\n<dd><ul>\n<li>This Plugin adds helpdesk portal in your wordpress site.<\/li>\n<li>Users can easily see old tickets and reply to any ticket.<\/li>\n<li>Integrates with popular ticketing systems like Zendesk, Freshdesk etc.<\/li>\n<\/ul><\/dd>\n<dt id='best%20helpdesk%20plugin%20for%20wordpress'><h3>Best Helpdesk Plugin for Wordpress<\/h3><\/dt>\n<dd><ul>\n<li>This plugin provides wordpess sortcodes for displaying user tickets and creating new ticket form.<\/li>\n<li>Supports many popular ticketing systems like zendesk.<\/li>\n<li>Tickets attachments are also supported.<\/li>\n<\/ul><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.1.8<\/h4>\n\n<ul>\n<li>fixed \"xss issue with tickets submission\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.7<\/h4>\n\n<ul>\n<li>fixed \"xss issue with shortcode\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.6<\/h4>\n\n<ul>\n<li>fixed \"xss issue with shortcode\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.5<\/h4>\n\n<ul>\n<li>fixed \"helpscout empty ticket\" issue.<\/li>\n<\/ul>\n\n<h4>1.1.4<\/h4>\n\n<ul>\n<li>added \"disable new tickets\" feature.<\/li>\n<\/ul>\n\n<h4>1.1.3<\/h4>\n\n<ul>\n<li>fixed ticket number issue.<\/li>\n<\/ul>\n\n<h4>1.1.2<\/h4>\n\n<ul>\n<li>fixed required ticket fields issue.<\/li>\n<\/ul>\n\n<h4>1.1.1<\/h4>\n\n<ul>\n<li>fixed freshdesk ticket issue.<\/li>\n<\/ul>\n\n<h4>1.1.0<\/h4>\n\n<ul>\n<li>fixed php8 issues.<\/li>\n<\/ul>\n\n<h4>1.0.9<\/h4>\n\n<ul>\n<li>removed helpscout drafts from threads list.<\/li>\n<\/ul>\n\n<h4>1.0.8<\/h4>\n\n<ul>\n<li>added ticket form class.<\/li>\n<\/ul>\n\n<h4>1.0.7<\/h4>\n\n<ul>\n<li>fixed empty shortcode issue.<\/li>\n<\/ul>\n\n<h4>1.0.6<\/h4>\n\n<ul>\n<li>fixed single ticket owner issue in freshdesk.<\/li>\n<\/ul>\n\n<h4>1.0.5<\/h4>\n\n<ul>\n<li>fixed multiple ticket owners issue in helpscout.<\/li>\n<\/ul>\n\n<h4>1.0.4<\/h4>\n\n<ul>\n<li>upgraded helpscout API to v2.<\/li>\n<\/ul>\n\n<h4>1.0.3<\/h4>\n\n<ul>\n<li>added close ticket checkbox for helpscout.<\/li>\n<\/ul>\n\n<h4>1.0.2<\/h4>\n\n<ul>\n<li>added filter for changing tickets table template.<\/li>\n<\/ul>\n\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Fixed table and forms styling.<\/li>\n<\/ul>\n\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"Show user tickets from HelpScout, ZenDesk, FreshDesk and Teamwork in wordpress. 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