Description

Formulario para Libro de Reclamaciones en Perú helps site owners publish and manage a digital complaints book form from WordPress.

The plugin provides a configurable public form where customers can submit claims or complaints related to the Libro de Reclamaciones used in Peru. After a successful submission, the plugin can generate a PDF receipt, send email notifications, and let administrators manage each claim from the WordPress dashboard.

Main features:

Configurable public claim form.
PDF receipt generation.
Thank-you page with PDF download.
Public claim status lookup.
Editable form fields, labels, texts, and legal notes.
Custom claim statuses for internal tracking.
Administrator and customer email notifications.
Email template previews for administrators.
Local email log mode for localhost testing.
Dashboard widget with a quick claim summary.

Available shortcodes:

[flrperu_formulario_reclamo]
[flrperu_confirmacion_reclamo]
[flrperu_consultar_reclamo]

Installation

From the WordPress plugin directory

Go to Plugins > Add New in your WordPress dashboard.
Search for “Formulario para Libro de Reclamaciones en Peru”.
Click Install Now and then Activate.
Go to Reclamos > Configuracion and complete the company information.
Create or assign the form, confirmation, and public lookup pages.

Manual ZIP upload

Go to Plugins > Add New > Upload Plugin in your WordPress dashboard.
Select the plugin ZIP file and click Install Now.
Activate the plugin from the WordPress Plugins screen.
Go to Reclamos > Configuracion and complete the company information.
Create or assign the form, confirmation, and public lookup pages.

Shortcodes

Use these shortcodes on the assigned pages:

[flrperu_formulario_reclamo]
[flrperu_confirmacion_reclamo]
[flrperu_consultar_reclamo]

FAQ

Does the plugin delete claims when it is uninstalled?: No, not by default. The plugin includes a setting that allows administrators to delete plugin data during uninstall when that behavior is explicitly enabled.
Can I test email delivery on localhost?: Yes. The plugin uses wp_mail by default, and includes a local log mode that stores generated emails as HTML files, so you can test submissions without PHP mail, SMTP, or external email services.
Does the plugin work with SMTP services?: Yes. When the email delivery mode is set to wp_mail / SMTP, the plugin sends emails through WordPress wp_mail. If the site has an SMTP plugin or service configured, such as SendGrid, Brevo, Post SMTP, or WP Mail SMTP, that service handles the delivery through WordPress.
Can I customize claim statuses?: Yes. Administrators can create and edit statuses from the WordPress dashboard.

Reviews

There are no reviews for this plugin.

Contributors & Developers

“Formulario para Libro de Reclamaciones en Perú” is open source software. The following people have contributed to this plugin.

Miguel Fuentes

Translate “Formulario para Libro de Reclamaciones en Perú” into your language.

Interested in development?

Browse the code, check out the SVN repository, or subscribe to the development log by RSS.

Changelog

0.1.11

Set wp_mail / SMTP as the default email delivery mode and documented SMTP plugin compatibility.
Added the plugin icon to the admin bar quick-links menu.
Improved the PDF layout for the claim or complaint selector with an X marker.
Added email template previews for administrator and customer emails.

0.1.10

Fixed PDF date and time rendering to respect the WordPress timezone.
Split legal notes for the public form and generated PDF.
Added admin bar shortcuts to configured plugin pages.

0.1.9

Removed manually printed style blocks from PDF and email templates.
Moved PDF base styles to a CSS file and applied sanitized PDF appearance overrides directly through Dompdf.

0.1.8

Set the order number field to hidden by default on new installations.

0.1.7

Added an admin-only PDF preview action with sample data from the PDF templates screen.

0.1.6

Added compatibility handling for submitted email aliases so cached or customized form markup can still save the claimant email.

0.1.5

Added a safe legacy-data backfill to complete empty claim emails from matching legacy lrp_ records during migration.
Updated the data migration screen to show recoverable legacy emails even when table row counts already match.

0.1.4

Migrated custom table names to the flrperu_ prefix with compatibility copying from legacy lrp_ tables.
Standardized public shortcodes, admin actions, classes, asset handles, and filenames on the flrperu_ / flrperu- prefix.
Added access protection files to generated PDF, signature, and local email-log upload directories.

0.1.3

Updated technical prefixes for WordPress.org review while preserving existing data compatibility.

0.1.2

Initial public review version.